Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 hours agoWe saw it 51 min after it went up

Technical Support & Implementation Specialist

Archy13 open roles

Pay
$60,000 – $70,000 a year
Where
United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support & Implementation SpecialistArchy · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Archy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Archy postings stay open a median of 56 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 2 hours ago

Archy median: 56 days open

The posting

About Archy

Smile! Those teeth you are showing deserve the best care you can give them, yet the status quo of the software your dentist uses today is outdated.

Archy is a Series C vertical SaaS solution revolutionizing the dental practice management space — giving dental providers AI agents and software that lets them do what they do best (be dentists!) while we handle the more technical sides of running their practice business.

Job Description:

Dental practices rely on Archy to run their business every day, and a great experience starts well before their first day live. As a Technical Support & Implementation Specialist, you'll get practices technically ready for launch and support them once they're up and running, so every step of the move to Archy feels smooth and well cared for.

You'll split your time between launch readiness (imaging, hardware, phone systems and data backups) and live technical support across computers, imaging software and Archy's platform. Either way, practices will count on you, so we're looking for someone who cares as much about how the customer feels as about solving the problem.

Job Responsibilities:

- Launch Readiness: Work with practices and our Onboarding team to prepare each practice's workstations, imaging software, sensors and POS hardware for launch.

- Server Backups & Data Mapping: Coordinate initial and final server backups across Practice Management Systems (PMS), using virtual machines to support accurate data mapping.

- Communication System Transitions: Manage phone and communication transitions, including DNS support, Twilio campaigns and vendor integrations, working directly with practices and preferred vendors.

- Go-Live Support: Provide scheduled sensor installs and go-live support so practices feel confident on their first day with Archy.

- Escalated Technical Support: Own escalated IT support for live practices across chat, text, email, phone and AI channels, keeping practices informed until each issue is resolved. When an issue needs Engineering, Onboarding, Migrations or Customer Support, bring in the right team and stay the practice's point of contact.

- Imaging & Hardware Troubleshooting: Respond quickly and carefully to imaging, sensor and hardware issues, because downtime affects a practice's patients and revenue. Remote in with AnyDesk and walk doctors and staff through fixes by phone with patience and clear explanations.

- Continuous Improvement: Find gaps in internal and external training and setup resources and help create content to fill them. Gather customer feedback and advocate for practice needs across teams.

- AI-Driven Workflows: Use AI tools in your daily work to troubleshoot faster, document solutions and improve how practices get support.

- Autonomy & Ownership: Own your day and your domain. You'll work with a lot of autonomy, spot problems early and decide how to solve them.

Job Requirements:

- 3+ Years in SaaS Support or Implementation: You have experience in technical support, implementation or onboarding at a SaaS company.

- Customer-First Mindset: You take ownership, communicate proactively and judge success by how the customer feels afterward.

- Dental Imaging Familiarity: You know dental imaging software and hardware such as Carestream, DentiMax, Dexis, DigiDoc, Jazz and NanoPix.

- Remote Desktop Support: You have experience providing remote support with AnyDesk.

- Organization & Accountability: You can manage multiple launches, competing deadlines and a high volume of work without losing track of details.

- Curious Problem Solver: You enjoy technical problems with lots of variables. You don't need to be a technical wizard, but you like learning new technologies and digging in to find solutions.

- AI & Automation: You use AI tools and automation to move faster and keep raising the bar on how we operate.

- Nice to Have: Dental industry experience, whether in a practice, with dental IT or software, or with imaging vendors. Working knowledge of phone systems, DNS or telecom integrations.

- Location & Schedule: This is a full-time role with a schedule mainly aligned to Pacific business hours. Once you're fully onboarded and trained, you'll occasionally work evenings and weekends to support customer migrations and practice launches. Weekend work is scheduled based on business needs.

What We Offer:

- Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your family, plus Spring Health and One Medical access.

- Competitive Compensation: Base pay and equity, 401(k) with company match, and performance-based incentives (bonus or commission eligibility by role).

- Flexibility & Remote Support: A remote-friendly culture that values flexibility and time to rest and recharge, with home office support and time-off benefits varying by role.

- Team Connection: Annual all-company offsites to collaborate and connect in person.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Archy's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Archy's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Archy's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.