The posting
At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.
Job Description Summary:
As an EVS Shift Manager, you play a key supporting role in maintaining a safe, clean, and inviting environment for all guests and team members. In this position, you will assist in the supervision of the EVS team by coordinating daily shift operations, ensuring adherence to cleanliness standards, and supporting health and safety compliance. Your ability to guide team members, monitor performance, and address immediate operational needs contributes directly to the success of the EVS department and the overall guest experience.
Job Description:
Essential Functions and Responsibilities
- Lead daily shift operations by coordinating team activities, maintaining service and operational standards, responding to guest and employee needs, and ensuring efficient execution of departmental responsibilities.
- Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals
- Support daily departmental operations by monitoring work quality, shift coverage, and response to service calls and guest needs
- Conduct regular floor inspections to ensure cleanliness, equipment use, and compliance with safety and sanitation protocols
- Monitor chemical use and ensure that all cleaning agents and tools are properly labeled, stored, and used per OSHA and SDS requirements
- Serve as a shift lead and escalation point for resolving guest or team member issues, referring complex concerns to the EVS Manager as appropriate
- Assist in maintaining inventory and supply levels by reporting shortages and verifying deliveries
- Oversee shift handovers, equipment distribution, and task completion documentation
- Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
- Perform other duties as assigned
Qualifications
- 3 years of experience to include leadership or progressive responsibility in Housekeeping or EVS preferred
- Proven track record of effective decision-making under pressure and in dynamic environments
- Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
- Ability to adapt leadership style to support changing business needs and team dynamics
- Commitment to fostering an inclusive, respectful, and high-performing workplace culture
- Proactive problem-solving mindset with a focus on accountability and continuous improvement
- Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
- Working knowledge of OSHA regulations and chemical safety; ability to read and interpret financial documents such as budgets and labor forecasts
- Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
Requirements
- At least 21 years of age
- High School Diploma or equivalent preferred
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Work Cards
- None
Physical Requirements
- Occasionally push/pull up to 100lbs.
- Occasionally lift and/or carry up to 75lbs. at floor, knee, waist, and chest levels
- Regularly squat, kneel, reach, bend, twist
- Regularly sit and work at a desk or computer
- Frequently standing and walking
- Ability to communicate using in-person speech, radios, and telephone
- Ability to hear, understand, and distinguish speech and/or other sound in person
- Ability to distinguish between shades of color
- Ability to tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
- Indoor
- Smoky
- Noisy
- Bright flashing lights
- Extreme hot & cold temperatures
- Slippery surfaces
- Exposure to dust, fumes and/or gases
Ready to make your next move the right one? If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
