The posting
Job Profile:
Service and Support Assistant 3 Non-Exempt
Job Family:
Service and Support
Time Type:
Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary: Responsible for the management of parking and transit and strategic partnerships. Responsible for materials movement and event support, delivering top-notch customer service to students, staff, faculty, and visitors.
Job Description:
Parking Enforcement Officers with ASU Parking and Transportation Services (PTS) support safe and efficient parking operations by patrolling university properties, enforcing parking regulations, and assisting faculty, staff, students, and campus visitors. This position requires a strong commitment to customer service and safety, attention to detail, dependability, and the ability to work independently during assigned shifts.
Available work locations and schedules include:
- Tempe Campus: Monday through Friday, 6:15 a.m. to 2:45 p.m.
- Tempe Campus: Monday through Friday, 11:00 a.m. to 7:30 p.m.
- Tempe Campus: Monday through Friday, 2:30 p.m. to 11:00 p.m.
- Downtown Phoenix Campus: Monday through Friday, 6:15 a.m. to 2:45 p.m.
Applicants may be considered for one or more available schedules. Work schedules and assigned locations may be adjusted based on operational and event needs. Overtime and additional hours may be available to support parking operations and special events.
Position Salary Range:
- $20.50 per hour
Essential Duties:
- Patrol assigned university properties and issue warnings or citations to vehicles in violation of ASU parking regulations.
- Provide customer assistance, including directions, complaint resolution, vehicle lockouts, and battery jumps.
- Use AIMS, Amano, and other parking systems to verify permits, document enforcement activity, issue citations, and assist customers.
- Install vehicle immobilization devices and initiate towing or impoundment when required.
- Document daily activities, customer interactions, incidents, and enforcement actions, and complete end-of-shift reports.
- Monitor and report damaged or missing signage, malfunctioning parking equipment, safety concerns, and maintenance needs.
- Direct traffic and enforce parking controls during university events and other high-volume activities.
- Perform minor troubleshooting and repairs on parking equipment when appropriate.
- Train new employees on enforcement procedures, customer service expectations, and equipment usage.
- Prepare documentation and provide testimony in parking appeals or court hearings when required.
- Operate ASU-owned, leased, or rented vehicles and carts on and between campus locations.
- Perform other duties as assigned to support campus safety and parking operations.
Desired Qualifications:
- Two years of parking enforcement or related experience
- At least six months of customer service experience
- Experience working in parking operations or enforcement
- Experience using parking management and access-control systems, including AIMS and Amano
- Experience documenting incidents and preparing detailed reports
- Background in law enforcement, security, or another regulatory role
- Evidence of effective communication
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
- Ability to work independently and exercise sound judgment
- Bilingual communication skills
Working Environment:
- Work is primarily performed outdoors and requires extensive walking and standing in varying weather conditions, including extreme heat, cold, rain, wind, and dust.
- Duties require frequent entry into and exit from ASU vehicles and carts.
- Regularly use two-way radios, handheld enforcement devices, computers, and related equipment.
- Frequently interact with customers and address complaints or conflicts in a professional manner.
- Work independently and respond to changing priorities in a fast-paced environment.
- Regularly lift and carry items weighing up to 50 pounds.
- Scheduled work locations and assignments are subject to change based on operational needs.
All applicants must be eligible to work in the United States; ASU and Parking and Transit will not provide sponsorship for employment.
Department Statement: Parking and Transportation Services (PTS) supports ASU’s mission through comprehensive transportation solutions across four campuses. Services include shuttles, car-sharing, parking enforcement, and sustainable transit programs. Our team supports a vibrant university community and plays a key role in campus safety and access.
Driving Requirement:
This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.
Location:
Campus: Tempe
Funding:
No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
To be considered, your application must include all of the following attachments:
- Cover letter
- Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
