Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 hours ago

Assistant Director of Front Office

Arlo Hotels - Quadrum Hospitality Group LLC24 open roles

Where
Washington, DC
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAssistant Director of Front OfficeArlo Hotels - Quadrum Hospitality Group LLC · Washington, DC

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Arlo Hotels - Quadrum Hospitality Group LLC's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: first seen 3 hours ago

The posting

Arlo Hotels, an independent lifestyle hotel is now actively seeking a dynamic Assistant Director of Front Office.

Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…

This position is responsible for supporting the Director of Front Office for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgement and initiative in the course of carrying out overall responsibilities.

RESPONSIBILITIES AND AUTHORITIES:

  • Always treats guests with courtesy and respect in a variety of situations.
  • Displays honesty & integrity.
  • Leads by example, motivating team members to remain engaged, accountable, and focused on exceptional service.
  • Supports the Director of Front Office in leading daily department operations, including Assistant Front Office Managers, Lobby Hosts, and Bell Persons.
  • Conducts effective pre-shift briefings to communicate daily priorities, guest needs, and operational updates.
  • Supports the Director of Front Office with department meetings, training, team communication, and execution of operational priorities.
  • Maximizes room sales, room revenue and profit.
  • Champions a guest-focused culture that consistently delivers exceptional and memorable experiences.

SPECIFIC DUTIES

  • Leads and supervises Front Office operations to ensure service standards, productivity, and financial objectives are consistently achieved.
  • Identifies opportunities to improve Front Office performance and partners with the Director of Front Office to implement operational enhancements.
  • Embraces and effectively lives Arlo Core values and culture.
  • Assigns and coordinates daily Front Office coverage and workflow to support efficient operations and guest service.
  • Trains, mentors, and develops Front Office team members to strengthen performance, accountability, and career growth.
  • Partners with the Director of Front Office to prepare team schedules, complete payroll, and align staffing and labor costs with occupancy and operational demand.
  • Partners with the Rooms Controller to manage airline crew reservations, room assignments, manifests, arrivals, departures, and schedule changes.
  • Serves as a key point of contact for airline partners, addressing concerns, resolving service issues promptly, and maintaining strong partner relationships.
  • Coordinates airline arrivals and departures across Front Office, Housekeeping, Reservations, and other departments to ensure seamless execution of crew commitments.
  • Ensures accurate completion of shift closings, room deposits, refunds, rebates, and required Front Office documentation.
  • Conducts Annual Performance Reviews with reporting team members.
  • Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
  • Manages same-day room inventory and supports revenue optimization through effective room availability and rate controls.
  • Owns service recovery, resolving guest concerns promptly and professionally while protecting the overall guest experience.
  • Completes other duties as assigned by the Director of Front Office.

REQUIREMENTS:

Education:

Any combination of education and experience providing the required skill and knowledge

for successful performance would be qualifying. Typical qualifications would be equivalent to:

  • Hospitality Diploma or Degree Preferred
  • Minimum 2 – 3 years in a Management Position

Knowledge:

  • Strong knowledge of Front Office operations, guest service, and hotel procedures.
  • Working knowledge of hotel PBX systems.

Special Requirements:

  • Airline crew or airline accommodation experience strongly preferred.
  • Opera Cloud experience required; working knowledge of hotel reservations, room inventory, and guest profile management expected.

SALARY:

  • $75,000 - $85,000 Annually
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Arlo Hotels - Quadrum Hospitality Group LLC's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Arlo Hotels - Quadrum Hospitality Group LLC's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Arlo Hotels - Quadrum Hospitality Group LLC's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.