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Open nowPosted 26 days ago

Customer Support Specialist

ARQ32 open roles

Where
São Paulo
Work mode
Hybrid
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Your applicationOpen nowCustomer Support SpecialistARQ · São Paulo

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ARQ's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. ARQ postings stay open a median of 42 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 26 days ago

ARQ median: 42 days open

The posting

ABOUT ARQ

ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We’re still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you’re excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it.

WHAT YOU'LL BE DOING

- Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.

- Solve problems: solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.

- You will get things done: beyond the scope of work and priorities, it is in the DNA of our ARQ to do whatever it takes to win.

WHAT YOU'LL NEED

- Fluency in English and Portuguese, verbal and written

- At least 2 years of experience in Customer Support

- Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution

- Eager to work hard and go the extra mile to make our customers happy

- Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ

- Resourcefulness, with attention to detail and due diligence

- Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer

BENEFITS

- Competitive salary

- Discretionary performance cash bonus

- Health Insurance

- Hybrid work model

- Latest technology to work with

- Strong team that will help you improve your skills

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  1. A CV for this posting

    Written against ARQ's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ARQ's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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