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ClosedPosted 14 days ago

Retail Service Managers - Plymouth

arriva174 open roles

Pay
£26,888 a year
Where
Plymouth Train Station

This posting closed on 2026-11-05. 174 other arriva postings are live.

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. arriva postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 14 days ago

arriva median: 13 days open

The posting

Retail Service Managers – Plymouth (On Board Catering Crew)

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, CrossCountry is looking for enthusiastic Retail Service Managers to join our dynamic team based in Plymouth.

What you’ll be doing

As a Retail Service Manager, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality catering service through the train either with a Trolley Service or from the On Board Shop, making every journey a positive experience for our customers.

From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.

What’s in it for you?

  • Starting salary: £26,888 pa during training, rising to £34,061 after successful training (based on a 38-hour week)
  • Permanent, full-time position with great career prospects
  • Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).
  • Opportunities to grow within a national transport brand.

What We are Looking For

We are not just hiring for a role — we’re hiring the right people. Here’s what success looks like:

  • Excellent people skills – confident, approachable, and great at connecting with customers.
  • Customer service driven – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.
  • Strong work ethic – reliable, consistent, and committed to high standards.
  • Team player – work seamlessly with onboard crew and local colleagues.
  • Flexible – able to work early mornings, evenings, weekends, and bank holidays.
  • Well-presented – professional appearance that reflects our brand.
  • Personality – we want authentic, energetic individuals, not robots!

Location Requirement

  • You must live within 1 hour’s commute of Plymouth Station and be able to travel at unsocial hours reliably.

Why Join CrossCountry?

At CrossCountry, we’re committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.

In return our benefits include:

  • Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.
  • Entry into the Pension Scheme
  • Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)
  • 75% off travel on other UK rail companies
  • Discounted European rail travel after one year.

Application Deadline: Thursday 5th November 2026.

Please note, successful applicants will be required to attend a medical and have a DBS check.

Join us and be part of something bigger – making journeys better, one customer at a time.

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