The posting
Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
Who We Want
At Arrive Logistics, we are committed to servicing our customers and exceeding expectations. Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship. As an Account Manager at Arrive, you will be a part of a growing team designed to support the operations of shippers in our network. You will take ownership of the daily operations for our customers and will represent Arrive as their main point of contact. The ultimate goals in this position are to build trust, strengthen relationships, and identify opportunities for continued partnership with these customers. If you have a passion for account management and customer service, we cannot wait to meet you!
What You'll Do
- Collaborate with Mexico and Business Development (BD) leadership to create and implement expansion strategies for assigned accounts
- Develop and execute plans to foster consistency and growth within your book of business
- Serve as the primary point of contact for your customers, building relationships and driving account growth through engagement and high-quality service
- Provide feedback to the pricing team on business nuances, favorable lanes, and spot hit rates; offer recommendations for improvements
- Assist in coordinating Request for Proposal (RFP) execution alongside Executive Sponsors, Sales, and the Pricing Team
- Work with customers and BD representatives to define onboarding requirements and ensure successful account setup
- Gather necessary information for onboarding and establish internal processes to provide a high level of customer service
- Act as the liaison between BD and the Mexico team, ensuring that internal and customer expectations are met
- Oversee the full lifecycle of cross-border Mexico (XB MX) loads for assigned accounts, including load building, scheduling appointments, customs documentation, border operations, issue resolution, and aging management
- Deliver exceptional service and flawless execution to ensure positive first impressions with customers
- Identify and address operational inefficiencies to monitor and improve account profitability
- Drive consistency in volume across assigned accounts and collaborate with operations leadership to coordinate transitions
- Manage daily performance against Customer and Cross-Border Mexico KPIs
- Resolve issues proactively to mitigate potential claims
- Leverage previous customer operations experience to problem-solve complex issues independently and collaboratively
- Work with cross-border carrier teams to ensure alignment on load requirements, optimizing coverage and service
Qualifications
- Bachelor’s degree in a relevant field preferred
- Prior operations experience in a 3PL or supply chain environment, 2+ years preferred
- Ability to thrive in a fast-paced, high-pressure environment while multitasking
- Strong attention to detail, with a focus on accuracy and follow-through
- Confident in executing tasks based on verbal and written instructions
- Passionate about customer service and problem-solving with the customer experience in mind
- Proactive, with the ability to work independently and collaboratively to achieve results
- Excellent communication skills, both verbal and written
- Ability to improve processes and create efficiencies
The Perks of Working With Us
- Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Leave the suit and tie at home; our dress code is casual.
- Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
- Park your car for free on site!
- Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
- Sweat it out with the team at our onsite gym.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get paid to work with your friends through our Referral Program!
- Get relocation assistance! If you are not local to the area, we offer relocation packages.
Your Arrive Experience
When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.
Notice:
To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [email protected] for verification.
