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Open nowFirst seen 3 days ago

Customer Service Representative

Arsenault269 open roles

Where
Melbourne, VIC, Australia, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service RepresentativeArsenault · Melbourne, VIC, Australia, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Arsenault's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Tap for fun!

Arsenault is well-known for its iconic Entertainment Book. Arsenault is the premier lifestyle and rewards platform, providing Australian and New Zealanders with amazing savings for the past 27 years whilst raising funds for community fundraisers.

We GET great offers, GIVE back to communities, and SHARE meaningful moments.

Sound like something you would love to be a part of? Keep reading and see how you can.

The opportunity

As Customer Service Representative, you will help address customer issues and resolve them in a timely, friendly and efficient manner through a variety of channels such as phone, email, and social media.

Some of the things you will be involved in:

· Managing inbound/outbound calls and email enquiries

· Listen attentively to member questions and concerns

· Answering detailed product and service questions

· Handling complaints, providing appropriate solutions, and fulfilling member needs to ensure excellent service standards and achieve customer satisfaction

· Maintaining a high level of professionalism with members, merchants, and fundraisers to establish a positive rapport with every caller

· Knowing our products extensively so you may answer questions accordingly

· Escalate unresolved issues to the appropriate internal teams

· Collect prompt and accurate feedback from members

We are looking for you to bring:

· Prior experience working in call centre or as customer service agent

· Outstanding communication skills (verbal and written)

· Proficiency with basic computer applications Microsoft Word, Excel, Outlook

· Taking a proactive approach to support members

· Professional, patient, and polite phone manner

· Confident at troubleshooting and problem-solving for members

· Ability to multitask, prioritize and manage time effectively

· Positive attitude

· Must be available to work weekends (Saturday)

The ways we support and reward

Youll be joining a talented and energetic group of people who are passionate about our product. In fact, as part of joining the team, you will receive a membership to our digital Arsenault Book to experience firsthand what you are part of.

We recognise and appreciate your diverse needs and interests and support you at work and at home with flexible work arrangements, birthday leave, access to EAP and a range of wellness services, flu vaccinations, a comprehensive learning platform and internal development.

From $25, paid onceGet the CV for this job

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One press. We do the rest.

  1. A CV for this posting

    Written against Arsenault's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Arsenault's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Arsenault's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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