Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 days ago

Remote Customer Service

Arsenault269 open roles

Pay
£21,000 a year
Where
Birmingham, England, United Kingdom, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowRemote Customer ServiceArsenault · Birmingham, England, United Kingdom, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Arsenault's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

About Us

You probably won't have heard much about us, but we're one of the UK's biggest, home-grown success stories of the last 20 years. We're a FTSE 250 business and knocking on the door of £1 billion in annual revenue.

We provide your energy, broadband, mobile and home insurance in one. So you can stop thinking about bills, passwords and price comparisons, and get on with the important things in life.

And we know were onto something - but were only just getting started

About the role

As a home-based Customer Service Advisor, youll be solving our customers problems from start-to-finish so that they can get back to enjoying their lives as quickly and effortlessly as possible. Youll be providing customers with support, advice and the peace of mind that their current issue is resolved.

Youll be the first person to receive a call to identify the customers query.

Youll aim for 70% first call resolution, with the other 30% expected to be escalated to the relevant team.

Youll be given KPIs (Key Performance Indicators) to work towards, such as calls-per-hour and customer satisfaction.

Our culture relies on open communication to continuously improve. Youll take ownership for sharing your learnings and experience to support others on a daily basis.

Youll organise and assess your priorities throughout the day keeping your word to customers and colleagues.

Who were looking for

We are looking for someone with strong customer service experience that feels satisfaction from resolving a customer issue.

You will demonstrate:

You're a great listener who remains calm under pressure

You love working in a fast-paced and changing environment

You are motivated by KPIs and value feedback

You have a dedicated work space with a secure internet connection

Dont forget though, youll need to be currently residing in the UK with eligibility to live and work in the UK too.

What youll need

We will supply the equipment needed for you to do the role but you will still need a strong internet connection. Our minimum requirement for internet speed is 25Mbps Download and 4Mpbs Upload.

A dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. This cannot be a communal or space that is shared by other household members

The perks of working for us!

As an award-winning FTSE 250 company we offer stability, recognition and career progression.

+ A starting salary of £21,000 and the opportunity for salary increases as you gain knowledge

+ 25 days holiday (pro-rata), plus bank holidays (Bank holidays open 10am to 4pm)

+ General Life Insurance up to 4 x your salary

+ Employee Assistance Programme

+ Discounted healthcare and medical cash plans

+ Pension scheme

+ Share options and Save As You Earn Scheme

+ Co-wide end of year bonus

+ Discounts on UW products & services

+ Free virtual fitness classes

+ Free virtual GP service

+ Full remote IT support

+ Four weeks of intensive virtual training and onboarding enabling you to be fully competent in your role within three weeks

+ Hours: 40 hours across 5 days per week

+ We're open 8am to 8pm Monday to Friday & 8:45am to 4:30pm Saturdays

+ Location: Work from home

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Arsenault's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Arsenault's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Arsenault's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.