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Open nowFirst seen 4 days ago

Service Desk Technician

Arsenault269 open roles

Where
Phoenix, AZ, United States, Remote
Work mode
Remote
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Your applicationOpen nowService Desk TechnicianArsenault · Phoenix, AZ, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Arsenault's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

We are hiring entry-level IT support technicians to support our client. This individual will be responsible for fielding calls directly from 52 different agencies and supporting a customer base of 45,000 end users. They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The qualified candidate will have superior customer service skills and thrive in a fast-paced retail environment.

Minimum Requirements:

  • Exceptional Customer Service Experience (over the phone/face to face)
  • Passion and Aptitude to create a career in the Information Technology field
  • Ability to take constructive criticism

Required Qualifications:

  • Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.)
  • Previous experience utilizing ticketing systems
  • Proficiency with Windows and Mac laptops and desktops
  • Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
  • Capable of connecting printers/scanners/copiers
  • Strong written and verbal communication skills- able to relay technical ideas to a business audience
  • Ability to maintain composure, tact, and effectiveness under stressful conditions

Desirable Qualifications:

  • Associates Degree
  • A+ Certification
  • Previous experience in a retail organization working with POS hardware /software
  • Experience working with networking equipment (routers, switches, and hubs)

Whats in it for You?

  • Opportunity to get your foot in the door in IT, with a large, reputable client
  • Schedule Flexibility and training
  • Potential to get certifications
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Arsenault's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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