The posting
1. JOB OVERVIEW
We are seeking an experienced, motivated and results-driven Interior Design Manager to lead our interior design team.
The successful candidate will be responsible for driving sales performance, managing interior designers, overseeing renovation projects, ensuring profitability and maintaining high standards of customer service.
The ideal candidate must possess strong leadership qualities, excellent sales capabilities, sound technical knowledge and the ability to manage a team independently.
2. KEY ROLES & RESPONSIBILITIES
A. SALES & BUSINESS DEVELOPMENT
- Lead and drive the interior design team to achieve monthly, quarterly and annual sales targets.
- Develop effective sales strategies to increase revenue and market share.
- Generate new business opportunities through referrals, networking, marketing leads and business partnerships.
- Monitor individual designers' sales performance and conversion rates.
- Conduct regular sales meetings and provide coaching to improve closing rates.
- Assist designers in handling major clients, negotiations and closing high-value projects.
- Ensure timely follow-up on enquiries, quotations and potential clients.
- Identify opportunities to expand the company's residential and commercial renovation portfolio.
B. TEAM LEADERSHIP & MANAGEMENT
- Lead, supervise and motivate a team of interior designers.
- Establish clear individual and team sales targets.
- Conduct regular performance reviews and provide constructive feedback.
- Mentor junior designers in sales techniques, design presentations, project management and customer handling.
- Recruit, train and develop new interior designers.
- Monitor team attendance, discipline, productivity and professionalism.
- Build a positive, accountable and high-performance working culture.
- Address internal conflicts and maintain effective teamwork.
- Identify and develop potential team leaders for future expansion.
C. PROJECT MANAGEMENT & OPERATIONS
- Oversee renovation projects undertaken by the interior design team.
- Ensure projects are properly planned, coordinated and completed within agreed timelines.
- Monitor project progress, workmanship quality and customer satisfaction.
- Coordinate with the company's carpentry department, project managers, suppliers and subcontractors.
- Ensure proper communication between designers, site supervisors and production teams.
- Assist in resolving project delays, technical issues and customer complaints.
- Conduct site inspections when necessary.
- Ensure proper project documentation, variation orders and handover procedures.
- Ensure compliance with applicable Singapore renovation regulations, building management requirements and workplace safety procedures.
D. COST CONTROL & PROFITABILITY
- Ensure projects achieve the company's required gross profit margins.
- Review quotations, costing and project budgets before approval.
- Monitor material costs, subcontractor charges and project expenses.
- Prevent unnecessary discounts, cost overruns and unapproved additional works.
- Ensure all variation orders are properly documented and charged.
- Monitor project profitability and identify areas for improvement.
- Work closely with the accounts department to ensure timely progress payments and outstanding collections.
- Reduce project wastage, rework and unnecessary operational expenses.
E. CUSTOMER SERVICE & QUALITY ASSURANCE
- Ensure designers maintain professional relationships with customers.
- Handle escalated customer complaints and disputes.
- Ensure customers receive regular updates on renovation progress.
- Monitor workmanship quality and ensure projects meet company standards.
- Minimise defects, delays and customer dissatisfaction.
- Ensure proper project completion, defect rectification and handover.
- Encourage positive customer reviews, repeat business and referrals.
- Protect and enhance the company's reputation and brand image.
F. REPORTING & MANAGEMENT RESPONSIBILITIES
- Submit weekly and monthly sales performance reports.
- Monitor individual designers' sales pipelines and confirmed contracts.
- Report project profitability, outstanding payments and operational issues.
- Conduct weekly team meetings to review sales and project progress.
- Recommend improvements to company systems, SOPs and operational efficiency.
- Work closely with senior management to achieve business expansion targets.
- Ensure all team members comply with company policies and procedures.
3. JOB REQUIREMENTS
- Minimum 5 years of experience in Singapore's interior design or renovation industry.
- Minimum 2 years of experience in a supervisory or management role preferred.
- Proven track record in achieving sales targets and managing an interior design team.
- Strong knowledge of residential and commercial renovation processes.
- Good understanding of carpentry works, renovation materials, construction methods and project costing.
- Strong leadership, communication and negotiation skills.
- Ability to handle multiple projects and manage challenging customers.
- Good financial awareness and understanding of project profitability.
- Familiarity with Singapore renovation requirements and industry practices.
- Proficient in Microsoft Office and relevant design or project management software.
- Self-motivated, responsible and capable of working independently.
- Must possess a positive attitude, strong sense of ownership and results-oriented mindset.
4. KEY PERFORMANCE INDICATORS (KPIs)
The Interior Design Manager will be evaluated based on the following performance indicators:
KPI Category
Performance Measurement
Team Sales Revenue
Achievement of monthly and annual sales targets
Sales Conversion
Improvement in team enquiry-to-contract conversion rate
Project Profitability
Achievement of approved project gross profit margins
Project Completion
Percentage of projects completed within agreed timelines
Customer Satisfaction
Customer feedback, complaints and referrals
Team Performance
Individual designer productivity and sales achievements
Payment Collection
Timely collection of project progress payments
Quality Control
Reduction in defects, rework and customer complaints
Team Development
Recruitment, training and retention of productive designers
Operational Efficiency
Compliance with company SOPs and reporting requirements
5. REMUNERATION & BENEFITS
We offer a competitive remuneration package comprising:
- Attractive basic salary based on experience and capabilities.
- Monthly team sales performance incentives.
- Individual sales commissions where applicable.
- Quarterly or annual performance bonuses.
- Career advancement opportunities.
- Opportunities to lead and expand an interior design division.
- CPF contributions and statutory employment benefits in accordance with Singapore regulations.
6. IDEAL CANDIDATE
We are looking for a manager who:
LEADS BY EXAMPLE – Demonstrates leadership through action and accountability.
DRIVES SALES – Possesses strong business development and closing capabilities.
PROTECTS PROFITABILITY – Understands that revenue must translate into healthy company profits.
TAKES OWNERSHIP – Accepts responsibility for team performance, project delivery and customer satisfaction.
DEVELOPS PEOPLE – Builds a strong, productive and independent interior design team.
DELIVERS RESULTS – Focuses on measurable business performance rather than simply managing daily activities.
OUR EXPECTATIONS
The Interior Design Manager is expected to operate as a business leader, not merely a team supervisor.
The successful candidate must be capable of generating sales, leading people, controlling costs, ensuring project quality and contributing directly to the company's long-term growth and profitability.
