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Open nowPosted 5 days ago

Customer Service Lead

Asap.be11 open roles

Where
Gent, Belgium
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Your applicationOpen nowCustomer Service LeadAsap.be · Gent, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Asap.be's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. Asap.be postings stay open a median of 32 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.7%30 days
  6. 58.7%60 days
This job: posted 5 days ago

Asap.be median: 32 days open

The posting

Ervaren customer service professional gezocht die klantcontact combineert met het aansturen van een team en het verbeteren van processen.In deze rol ben je verantwoordelijk voor het begeleiden van een customer service team en het beheren van een eigen klantenportefeuille. Je zorgt samen met je collega's voor een correcte en tijdige verwerking van bestellingen en draagt actief bij aan het optimaliseren van de dagelijkse werking.- Coördineren en ondersteunen van het customer service team als eerste aanspreekpunt- Begeleiden en coachen van teamleden, inclusief nieuwe medewerkers tijdens hun onboarding- Bewaken van de kwaliteit en efficiëntie van de orderverwerking- Ondersteunen bij complexe klantvragen, escalaties en uitzonderlijke dossiers- Verantwoordelijk voor een eigen klantenportefeuille en het naleven van klantafspraken- Rapporteren aan de Customer Service Manager en meewerken aan de verdere ontwikkeling van de afdelingJe komt terecht bij een klant waar je een belangrijke rol speelt in het verbeteren van de klanttevredenheid en het teamresultaat. Je werkt in een gestructureerde omgeving waarin je ruimte krijgt om processen te optimaliseren en je leiderschapskwaliteiten te ontwikkelen.Ben je klaar om deze uitdaging aan te gaan? Solliciteer vandaag nog, we kijken ernaar uit je te ontmoeten! - Vaardigheden:Sterke organisatorische skills.Nauwkeurig en zelfstandig handelen.Proactieve en oplossingsgerichte mindset.Grote verantwoordelijkheidszin.Sterke communicator die verbindend werkt.- Attesten:Geen specifieke attesten vereist.- Opleidingsvereisten:Je beschikt over een bachelordiploma en relevante ervaring binnen Customer Service.- Vakkennis:Je bent vlot met digitale tools en systemen en leert snel nieuwe toepassingen aan (zoals ERP-systemen, Excel en rapporteringstools), ervaring met SAP is mooi meegenomen.- Talenkennis:Je hebt een zeer goede kennis van Nederlands en Frans, kennis van Engels en/of Duits is een plus.

Posting text belongs to the employer. Removal requests: contact us.

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Asap.be's form

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