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Open nowPosted 2 days ago

Technical Support Engineer

ASCEND ASIA CORPORATE SERVICES PTE. LTD.

Pay
SGD 6,000 – SGD 7,500 a month
Where
Central, Singapore
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Your applicationOpen nowTechnical Support EngineerASCEND ASIA CORPORATE SERVICES PTE. LTD. · Central, Singapore

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ASCEND ASIA CORPORATE SERVICES PTE. LTD.'s own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 2 days ago

The posting

WHAT TO EXPECT

To provide hands-on technical support, incident management, and production operations coverage. The role owns first-line incident response, log analysis, data patching, and code-level troubleshooting, while also serving as a key backup for current team members during absences to ensure continuity of day-to-day operations.

WHAT YOU'LL DO

  • Incident management: Act as primary responder for production incidents — triage, investigate, contain, resolve, and conduct post-incident reviews
  • Log & code analysis: Monitor and analyse application logs (e.g. via CloudWatch) to identify root causes of bugs or failures and liaise with L3 team
  • Data patching & SQL operations: Perform production data patches, write and validate SQL scripts for fixes and data corrections, ensuring accuracy and auditability
  • Production deployment support: Assist in and oversee production deployments; validate releases, rollback if needed, and coordinate with relevant stakeholders
  • Vulnerability tracking: Proactively identify, log, prioritise, and follow up on security vulnerabilities and technical debt items
  • New Initiatives: Support technical support for new projects to improve maintainability, performance, and reliability
  • Backup: Cover technical queries, decisions, and stakeholder communications during team members' absence; escalate only when design-level or final authority decisions are required
  • Debugging & Tooling: Use CloudWatch, Python scripts, and internal tooling to diagnose issues, automate repetitive tasks, and improve observability

WHO YOU ARE

  • Diploma or degree in Computer Science, Information Technology, or a related field
  • Relevant certifications in cloud operations or ITIL (preferred, not mandatory)
  • SQL: Strong proficiency (able to write, review, and safely execute data patches and investigative queries in production)
  • CloudWatch: Experience querying logs, setting up alarms, and using metrics for incident diagnosis
  • Python: Preferred for scripting, automation, and ad-hoc technical tasks
  • Incident management: Hands-on experience handling production incidents end-to-end, including on-call or after-hours coverage
  • Production deployment: Familiarity with deployment pipelines, release processes, and rollback procedures
  • Debugging & log analysis: Systematic approach to root-cause analysis using logs, traces, and code review
  • Code comprehension: Able to read and review code (Python preferred) to identify bugs; contributes to refactoring initiatives
  • Security awareness: Able to identify vulnerabilities, assess risk, and maintain a prioritised tracker proactively
  • Experience working in agile or fast-paced product teams, comfortable with ambiguity

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