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Open nowPosted 16 days ago

DIREITIN - Director, IT Infrastructure

Ascension Property Services (APS)137 open roles

Where
Brentwood, TN, USA
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Your applicationOpen nowDIREITIN - Director, IT InfrastructureAscension Property Services (APS) · Brentwood, TN, USA

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The clock on this job

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Share of postings closed within
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  2. 4.3%3 days
  3. 11.3%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 16 days ago

The posting

The Opportunity

Ascension Property Services is a fast-growing, acquisition-built platform of skilled-trades operating companies spanning electrical, mechanical, plumbing, and property services. The platform currently comprises roughly 20 operating companies and approximately 1,500 employees across multiple offices and field locations and continues to grow through acquisition. Day-to-day IT services are delivered by the Company's managed services provider (MSP).

The Director of Information Technology is the Company's internal IT leader, reporting to the Chief Financial Officer. The role owns the technology function for the platform: managing the MSP relationship and holding it to its service levels; integrating newly acquired and legacy operating companies onto the Company's standard IT platform; and owning the cybersecurity program that protects the enterprise from phishing, business email compromise, and payment fraud. This is a high-visibility position within the Office of the CFO, with regular exposure to executive leadership, the private-equity sponsor's deal team, and lenders.

Position Summary

  • Serve as the Company's internal owner of information technology: set IT strategy, standards, budget, and priorities across the platform.
  • Manage the MSP relationship: govern service levels (SLAs), performance, and cost, and hold the provider accountable for reliable, high-quality service to the Company and all operating companies.
  • Integrate new and legacy operating companies onto the Company's standard IT platform, systems, and controls.
  • Own cybersecurity and risk: establish the controls and safety net that protect the business from phishing, social engineering, and payment/wire fraud.

Key Responsibilities

  1. Managed Services Provider (MSP) Management and Service Delivery
  • Own the relationship with the Company's managed services provider (MSP) as the internal executive accountable for IT service delivery across all operating companies.
  • Define, govern, and enforce service levels (SLAs), response and resolution targets, escalation paths, and performance reporting; hold the MSP accountable to the contracted standards.
  • Review and approve the MSP scope, service catalog, and pricing; manage the contract, renewals, and change orders; ensure the Company receives the service it is paying for.
  • Run regular service reviews with the MSP; monitor ticket volumes, uptime, response times, and end-user satisfaction; and report performance to leadership.
  • Serve as the escalation point for major incidents and service failures; drive root-cause resolution and corrective-action plans.
  • Ensure MSP delivery is standardized and consistent across all sites and newly acquired operating companies.
  1. Operating-Company Onboarding and Platform Integration (M&A)
  • Own IT integration for newly acquired operating companies: current-state assessment, cutover planning, and migration onto the Company's standard platform (identity, email, network, endpoints, and business systems), directing the MSP as the delivery resource.
  • Develop a repeatable IT integration playbook with Day-1 / Day-30 / Day-90 checklists to accelerate onboarding and reduce integration risk.
  • Consolidate and standardize disparate legacy domains, email tenants, applications, and toolsets onto common platforms; retire redundant infrastructure and licenses.
  • Standardize identity and access management (single sign-on, multi-factor authentication, role-based access) across every operating company.
  • Partner with corporate development, finance, and operating-company leadership on IT diligence input, integration timelines, and transition-services-agreement (TSA) exit.
  1. Cybersecurity, Risk, and Fraud Prevention
  • Own the enterprise cybersecurity program and ensure appropriate, consistent controls across all operating companies, whether delivered internally or through the MSP.
  • Direct email security and anti-phishing controls; run continuous phishing simulations and mandatory security-awareness training for all employees.
  • Prevent payment fraud: implement controls against business email compromise (BEC), wire / ACH fraud, and vendor or banking-detail change fraud, working with finance and accounts payable on verification, call-back, and dual-control procedures.
  • Ensure endpoint detection and response (EDR), multi-factor authentication, patch management, least-privilege access, and secure backup and disaster recovery are in place, and validate that the MSP is delivering them.
  • Establish incident-response and business-continuity plans; run tabletop exercises; define breach escalation and notification protocols.
  • Align the program to a recognized framework (for example, NIST CSF or CIS Controls); manage cyber-insurance requirements, vendor risk (including the MSP's own security posture), and periodic security assessments.
  • Provide clear, periodic risk and posture reporting to the CFO, executive leadership, the sponsor deal team, and the Board.
  1. Infrastructure, Networks, and End-User Computing
  • Oversee, through the MSP, the network, connectivity, cloud, and telephony across headquarters, branch offices, and distributed field / job-site locations.
  • Ensure reliable management of the endpoint and mobile-device fleet and field technology, and dependable connectivity for a mobile, field-based workforce.
  • Ensure backup, disaster recovery, and business continuity for business-critical systems.
  1. Applications, Data, and Business Systems
  • Support and rationalize core business applications (accounting, project management, payroll / HRIS, service dispatch, and estimating).
  • Partner with finance and operations on system consolidation, reporting, and data integrity across operating companies.
  • Support the data-governance and reporting needs of the Office of the CFO.

Measures of Success (First 12 Months)

  • Establish SLA governance over the MSP, including a standing service-review cadence and published performance reporting, within 90 days.
  • Complete a current-state assessment and cybersecurity risk baseline across all operating companies.
  • Achieve enterprise-wide coverage of multi-factor authentication, email security, EDR, and phishing simulation / training.
  • Deliver the targeted number of operating-company integrations onto Company standards on schedule.
  • Stand up tested incident-response and backup / disaster-recovery capabilities.
  • Deliver a quantified reduction in IT run-rate cost through standardization and MSP contract management.

Required Qualifications

  • Bachelor's degree in information technology, computer science, or a related field, or equivalent experience.
  • 8+ years of progressive IT experience for the Director level (5+ for the Manager level), including responsibility for IT operations.
  • Demonstrated experience managing an outsourced IT provider or MSP, including owning SLAs, vendor performance, contracts, and cost.
  • Hands-on experience integrating acquired companies onto common IT platforms in an M&A, carve-out, or roll-up environment.
  • Strong cybersecurity background across email security, MFA / SSO, EDR, phishing defense, BEC / payment-fraud prevention, backup / DR, and incident response.
  • Working knowledge of a recognized security framework (NIST CSF, CIS Controls, or similar).
  • Experience owning IT budgets and managing vendors and contracts.
  • Clear communicator able to work with non-technical, field-based stakeholders and executive leadership.

Key Competencies

  • Security-first mindset: treats protection of people, data, and payments as a primary accountability, not an afterthought.
  • Vendor governance: holds service providers to SLAs and outcomes, and manages cost and quality without abdicating ownership.
  • Bias for standardization: builds repeatable process and reduces one-off complexity across many entities.
  • Commercial and cost-disciplined: manages to a budget and quantifies value delivered.
  • Hands-on and resilient: operates effectively in a lean, fast-growing, acquisitive environment.

Working with our Company:

Ascension Property Services is a nationwide group of specialty trade contractors with decades of experience in nearly all types of construction, including commercial, healthcare, educational, hospitality, manufacturing, and institutional. Our customer-focused, employee-driven business model builds long-term partners through loyalty, consistency, and expertise.

We maintain a drug-free workplace and are committed to ensuring a safe, healthy, and productive environment for all employees and customers.

We hope this information helps you make an informed decision as you consider your next employer.

The company is committed to inclusive hiring practices. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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