The posting
MEET ASCERTAIN
Ascertain is building AI agents to automate the administrative work that burdens care teams. We are in major health systems and large specialty groups, saving hundreds of staff hours every week.
Our backers include Northwell Health, New York’s largest health system, and Deerfield Management, a leading healthcare investment firm.
Together, we’re on a mission to restore time, trust, and focus to the people who keep healthcare running. Our work is urgent — not because of startup timelines, but because our customers rely on us to drive financial resilience and operational clarity in a system under strain.
ABOUT THE ROLE
As our next Director of Partner Solutions, you will own the success of Ascertain's most strategic healthcare partnerships, with an initial focus on cardiology organizations.
This is not a traditional customer success role. You will serve as a trusted operational advisor to healthcare executives and practice leaders, helping specialty organizations redesign complex administrative workflows and successfully adopt AI-powered automation.
You will lead customers from implementation through long-term adoption, optimization, and expansion. By combining deep healthcare operational expertise with exceptional relationship management, you will help customers achieve measurable operational and financial outcomes while establishing repeatable implementation models that support Ascertain's continued growth across specialty healthcare.
Working closely with Sales, Product, Engineering, Clinical Advisors, and Executive Leadership, you will represent the voice of our customers, influence product direction, and build scalable playbooks that define how Ascertain partners with enterprise healthcare organizations.
This is a highly visible, cross-functional role that requires executive presence, operational leadership, and the ability to navigate complex healthcare environments.
WHAT YOU'LL DO
- Own strategic customer relationships from implementation through long-term adoption, growth, and renewal for Ascertain's highest-priority healthcare partners.
- Lead complex implementations, guiding customers through deployment, change management, and operational transformation.
- Serve as a trusted advisor to executive sponsors, physician leaders, and practice administrators, helping them achieve measurable operational and financial outcomes.
- Partner cross-functionally with Sales, Product, Engineering, and Clinical teams to deliver exceptional customer experiences and influence product direction.
- Identify opportunities for expansion by uncovering new use cases, demonstrating ROI, and helping customers maximize the value of Ascertain's platform.
- Build scalable playbooks and best practices that improve implementations and establish repeatable success across specialty healthcare organizations.
WHAT YOU'LL NEED
- 5+ years of experience leading enterprise healthcare implementations, customer success, consulting, or post-sale delivery within healthcare technology.
- Deep experience supporting cardiology physician groups or cardiovascular service lines
- Strong understanding of ambulatory practice operations, including prior authorization, referrals, revenue cycle, scheduling, and clinical workflows.
- Proven ability to lead complex, multi-stakeholder initiatives and build trusted relationships with healthcare executives and operational leaders.
- Experience working with ambulatory EHRs such as athenaOne, eClinicalWorks, Epic, NextGen, or similar platforms.
- Excellent communication, project leadership, and problem-solving skills, with the ability to thrive in a fast-paced startup environment.
- Experience supporting enterprise health systems or large physician organizations and experience implementing AI-enabled workflow automation or healthcare SaaS platforms is a big plus.
WHAT YOU'LL BRING TO THE TABLE
- Healthcare Operator: You understand how specialty physician practices actually function and can quickly earn credibility with clinical, operational, and executive stakeholders.
- Strategic Advisor: You go beyond managing projects—you help customers solve operational problems, improve workflows, and realize measurable business value.
- Relationship Builder: You establish trust with executives and frontline users alike, navigating complex organizations with confidence and professionalism.
- Operational Leader: You bring structure to ambiguity, anticipate risks, and keep complex implementations moving while balancing competing priorities.
- Systems Thinker: You recognize patterns across customers, identify opportunities to standardize best practices, and help build scalable processes as the company grows.
- Builder: You enjoy creating playbooks, refining processes, and helping define how a high-growth company serves its most strategic customers.
Why Ascertain? Make a real difference: Your work will directly impact healthcare organizations and improve patient care. Join Ascertain in transforming healthcare with AI!
