The posting
【Job description】
1. Daily customer service: Resolve VIP customer problem and requirement, improve the satisfaction of user experience, by offering 1v1 VIP customer service through online chat or phone call;
2. Personalized customer service: According to the payment plan, guide VIP customer to participate in the payment plan, customize the user payment plan, provide benefits, complete payment conversion, and achieve sales targets;
3. Customer relationship management: collect and sort VIP customer feedback, assist in optimizing product functions, dig VIP customer requirement, establish customer profiles, provide diversified VIP services, and improve the consumption levels.
【Requirements】
1. English can be used as working language
2. Have VIP customer service experience in live streaming or other related industries, and have a certain understanding of this kind of job content(inner);
3. Good-looking, high emotional intelligence, cheerful personality, excellent communication skills and good learning ability, can accept work overtime, strong ability to withstand stress;
4. Strong affinity, good at maintaining customer relationship, accurately refining customer needs, and good at guiding users to pay;
5. Talented or streamer experience is preferred, and self-contained related customer resources are preferred



