The posting
Job Overview
We are seeking a proactive and detail-oriented Clinic Manager to oversee the daily operations of our medical clinic. The successful candidate will play a key role in ensuring smooth clinic workflows, delivering excellent patient service, and supporting business performance through effective team and operations management.
Key Responsibilities
Clinic Operations
- Oversee day-to-day clinic operations, ensuring efficient patient flow and service delivery
- Ensure compliance with MOH/HCSA regulations and clinic SOPs
- Monitor clinic cleanliness, inventory levels, and equipment maintenance
Staff Management
- Supervise and schedule clinic assistants to ensure adequate manpower coverage
- Train, mentor, and evaluate staff performance
- Foster a positive and professional working environment
Patient Experience
- Ensure high standards of customer service and patient satisfaction
- Handle patient feedback, complaints, and service recovery professionally
Administrative & Financial Duties
- Manage billing processes, including private patients and TPA/insurance claims (e.g., Fullerton, Alliance, MHC, etc.)
- Perform daily closing, reconciliation, and reporting of clinic revenue
- Assist in cost control, procurement, and vendor coordination
Systems & Reporting
- Maintain accurate records in clinic management systems (e.g., Plato / CMS systems)
- Prepare operational and financial reports for management review
- Support business initiatives, process improvements, and new clinic setups where required



