Incident Report Writer

POSITION: Incident Report Writer

DEPARTMENT: Security

REPORTS TO: Director of Security

FLSA STATUS: PT, Hourly, Non-Exempt

COMPENSATION: $25.00/hour

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

SUMMARY

The Incident Report Writer is an event based member of the Legends Global Security Team responsible for responding to security and medical incidents and accurately documenting events as they occur. This position gathers information from private security personnel, law enforcement, emergency medical services, stadium staff, and other involved parties. This information will be documented in the stadium’s incident management system. The Incident Report Writer will also ensure that reports are complete, accurate, and properly documented.

VENUE INFO

U.S. Bank Stadium, owned by the Minnesota Sports Facilities Authority, is a multi-purpose stadium located in the heart of Minneapolis, Minnesota. With over 66,000 seats, this state-of-the-art facility hosts a dynamic range of events, including the Minnesota Vikings, concerts, family shows, college and high school sporting events, conventions, trade and consumer shows, community events, corporate meetings, receptions, private celebrations, and guided tours. Since opening in July 2016, U.S. Bank Stadium has hosted 2,000 events with over 10.3 million guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to security, medical, guest, operational, and other incidents occurring during stadium events
• Gather accurate and timely information regarding incidents, including involved parties, location, circumstances, and action(s) taken.
• Document incidents in the stadium’s incident management system in a timely, thorough, and accurate manner.
• Communicate with law enforcement, EMS, private security personnel, stadium staff, management, and other responding agencies as necessary
• Monitor and communicate incident information using multiple methods, including radio and telephone communications
• Understand and follow general stadium security, emergency response, and incident management procedures
• Assist with communication and coordination during emergencies and other significant incidents
• Maintain situational awareness and identify when additional resources or assistance may be required
• Interact professionally with guests, employees, contractors, vendors, law enforcement, emergency responders, and other stake holders.
• Use sound judgement to de-escalate situation and maintain a professional and controlled environment.
• Review incident documentation following events to ensure reports are complete, accurate, and properly entered into the incident management system
• Follow up on incomplete or outstanding incident information and obtain additional details when necessary
• Protect confidential and sensitive incident information and always maintain professional discretion
• Perform other duties as assigned in support of stadium security and event operations.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• High School diploma or equivalent required.
• Associates degree or higher preferred.
• Previous experience writing incident reports in security, law enforcement, emergency medical services, or other first responder environment required.
• Previous event operations, stadium, arena, or large scale event experience preferred.
• Experience working with first responders preferred.
• Certification in NIMS 100/200, 300/400, & 700/800
• Previous experience working in high volume, fast paced operational environments preferred.

SKILLS AND ABILITIES

• The ability to work independently and to manage priorities is a must.
• Excellent communications skills (written and verbal) required.
• Excellent customer service skills.
• Communicates changes effectively.
• Works with integrity and ethically.
• Ability to remain calm, professional, and effective in high-pressure or emergency situations.
• Ability to gather information quickly and accurately during active incidents.

COMPUTER SKILLS

• Proficiency with email and standard computer functions.
• Ability to accurately enter and retrieve information using an online incident management or reporting platform.
• Ability to navigate web-based systems and maintain accurate electronic records.
• Ability to learn and effectively use new technology and software platforms.

OTHER QUALIFICATIONS

• Ability to work under limited supervision and to interact with all levels of staff including management.
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays.
• Experience operating security technology systems including CCTV, electronic access control, and incident management systems.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job requires employee to function in a high activity and heavily crowded professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/downstairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 10 pounds.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.