Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 17 hours ago

T3032 - Senior Technical Support Specialist

ASRC Federal377 open roles

Where
Rock Island, IL, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowT3032 - Senior Technical Support SpecialistASRC Federal · Rock Island, IL, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ASRC Federal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. ASRC Federal postings stay open a median of 20 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 17 hours ago

ASRC Federal median: 20 days open

The posting

ASRC Federal Technology Solutions is looking for an experienced Help Desk Support Service Specialist - Intermediate to support the Army Contracting Command (ACC) in Rock Island, IL. The technician provides Tier 2 and Tier 3 desktop support services for Windows 11 devices. The technician will assist with lifecycle management including re-imaging laptops and desktops to standard baselines as directed by the Regional Network Enterprise Center (RNEC), supporting both NIPR and SIPR networks and standalone systems.

The technician will also assist with mobile device troubleshooting, printer/scanner support, and updates to asset/configuration management systems. Working within Microsoft Entra ID (formerly Azure Active Directory), Microsoft Intune, and Microsoft 365, the specialist will troubleshoot and resolve issues across a variety of devices. They will also support software patching above baseline requirements and participate in escalated support efforts across teams.

The technician will also serve as the Video Teleconferencing (VTC) and Audio Visual (AV) specialist for ACC Orlando. They will support conferences over both Unclassified and Classified VTC solutions, including Microsoft Teams. They will provide escalated response timeframes across both IT and VTC tickets to VIP customers, and will ensure all requests they work are recorded in the ServiceNow Ticketing System.

KEY RESPONSIBILITIES

Troubleshoot and resolve IT issues for Windows 11 desktops and laptops Re-image devices according to RNEC baseline configuration standards Support mobile device troubleshooting and setup (iOS, MiFi) Provide support for printers, scanners, and miscellaneous IT devices Apply patches to software classified as above-baseline Utilize Microsoft Entra ID, Microsoft Intune, and Microsoft 365 to administer and troubleshoot user environments Work within an IT ticketing system (e.g., ServiceNow) to log and resolve incidents Update asset and configuration databases for hardware lifecycle changes Collaborate with internal teams to escalate and resolve complex issues Provide VTC and AV support across unclassified and classified mediums, to include Microsoft Teams

BASIC QUALIFICATIONS

Bachelor’s degree in a related field from an accredited institution Minimum of 5 years of IT infrastructure and support experience Experience with:

Windows 10/11 troubleshooting and support Mobile devices (iOS, MiFi) Printers, scanners, and peripheral device support Microsoft Entra ID (Azure AD) Microsoft Intune Microsoft 365 ITSM tools (e.g., ServiceNow)

Strong written and verbal communication skills

Additional Desired Skills:

Experience working within a military/federal government structure and environment Use productivity tools (Outlook, Excel, Word, etc.) Experience managing VTC solutions and codecs, and Microsoft Teams Live Events.

CLEARANCE LEVEL

SECRET Clearance

EDUCATION REQUIRMENTS

A bachelor’s degree in a related field from an accredited institution, or equivalent combination of experience and education.

CERTIFICATION

411 Technical Support Specialist- Advanced (Security+ preferred) CASP+/SecurityX or SSCP as the preferred Computing Environment Certification (For Example, MD-100 and MD-101 or MD-102) preferred

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

This role will be full-time on-site in Rock Island, IL.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ASRC Federal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ASRC Federal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ASRC Federal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.