Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

VP of Customer Success

AssetWatch, Inc.19 open roles

Pay
$220,000 – $260,000 a year
Where
United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowVP of Customer SuccessAssetWatch, Inc. · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AssetWatch, Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. AssetWatch, Inc. postings stay open a median of 55 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 3 days ago

AssetWatch, Inc. median: 55 days open

The posting

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

At AssetWatch, we are committed to maximizing manufacturing uptime by delivering a proactive condition monitoring experience. Our team of experts shares a common goal: to be the world's leading condition monitoring platform, helping manufacturers eliminate unplanned downtime worldwide.

Position Overview

The Vice President of Customer Success is a senior executive leader who owns the commercial performance of AssetWatch's installed customer base, maximizing long-term customer value through world-class adoption, retention, expansion, and operational excellence. This position plays a critical role in shaping AssetWatch's post-sale strategy and market position, with direct accountability for customer outcomes, team performance, and enterprise-wide customer-centric initiatives.

The Vice President of Customer Success is expected to build a world-class Customer Success organization capable of supporting a business scaling to $200M+ ARR while maintaining industry-leading retention and customer satisfaction and is responsible to lead a team across multiple levels and regions, ensuring consistent delivery of world-class service, driving product adoption, and embedding AI-powered solutions and best practices throughout the organization.

Key Responsibilities

Strategic Vision and Organizational Leadership

  • Develop and execute customer success strategy aligned with revenue targets and product roadmap.
  • Own the recurring revenue performance of the installed customer base as represented by key performance indicators with direct accountability that are appropriate for the business as it scales: NRR, GRR, churn, expansion revenue growth, NPS, and customer health scores.
  • Define customer segmentation and lifecycle models that optimize value realization and maximize ROI for customers and AssetWatch.
  • Lead the post-sale organization to drive product adoption, customer experience excellence, and measurable business outcomes.
  • Establish measurable operating targets appropriate to the business as it evolves and scales.
  • Present quarterly customer health, retention, and expansion trends to the Executive Leadership Team.

Building and Scaling High-Performing Teams

  • Recruit and develop exceptional talent, establishing a culture of excellence and accountability.
  • Build organizational infrastructure to support global scaling across multiple regions, with emphasis on Mexico and EU/UK operations.
  • Foster a continuous learning culture.
  • Hold the team accountable to performance standards while maintaining collaboration , and mutual support.
  • Implement standards that raise the bar for team capabilities, methodologies, and customer outcomes.

AI Integration and Operational Innovation

  • Reimagine Customer Success as an AI-enabled organization, leveraging automation, predictive intelligence and agentic workflows to materially improve customer outcomes while increasing CSM productivity and scalability:
  • Lead strategic integration of AI capabilities into CS operations.
  • Champion AI adoption for predictive analytics, health scoring, churn prevention, and personalized engagement.
  • Evaluate and implement AI-powered CS tools including AI health platforms, ChatGPT integration, and automated insights engines.
  • Partner with Product and Engineering to ensure customer feedback informs AI roadmap and seamless platform integration.

Customer Outcomes and Growth

  • Own gross and net revenue retention targets and churn reduction initiatives.
  • Develop and operationalize CS lifecycle frameworks (onboarding, adoption, value realization, renewal, expansion). Target Time-to-Value of 30 days or less
  • Develop executive relationships with the company’s largest 30-50 enterprise/strategic customers. Personally sponsor strategic recovery plans and drive an Executive Sponsor Program.
  • Lead initiatives to maximize adoption and ROI of condition monitoring solutions across customer manufacturing operations.
  • Execute programs including Business Reviews, executive sponsor relationships, and customer advisory boards. Target quarterly executive reviews for 100% of top 20 accounts.

Cross-Functional Leadership and Alignment

  • VP Customer Success owns renewal strategy, expansion identification, customer health, while partnering with Sales on commercial negotiations, pricing, strategic/enterprise expansions.
  • Partner with Sales, Product, Marketing, Engineering, and Operations to ensure seamless handoffs and customer-centric decision-making.
  • Collaborate on feature prioritization and product roadmap informed by customer feedback.
  • Collaborate with Sales on renewal forecasting and expansion opportunities.
  • Own monthly forecasting of renewals, churn, contraction and expansion with forecast accuracy of +/-5%.
  • Partner with Marketing on retention campaigns, case studies, and reference programs.
  • Own the post-implementation customer lifecycle, but also be jointly accountable with the implementation leader for achieving rapid time-to-value and a seamless transition.

Process Improvement and Operational Excellence

  • Run the Customer Success group like an operating business:
  • Design and optimize CS processes, playbooks, and SOPs that scale with growth.
  • Lead evolution of CS technology stack and CDP to ensure data integrity, actionable insights, and seamless integration with sales, marketing, and product systems.
  • Identify and eliminate operational bottlenecks through continuous improvement, retrospectives, and feedback loops.
  • Develop training and enablement programs. Target new CSM onboarding completion within 30 days with 80%+ competency scores.

International Expansion and Geographic Scaling

  • Lead CS strategy for international expansion in Mexico and EU/UK with cultural competency and localized approaches. Scale international operations to support aggressive annual revenue growth.
  • Build and manage remote, distributed teams across time zones and geographies with strong processes and communication cadences.
  • Navigate diverse regulatory and contractual environments. Maintain 100% compliance with local labor and data privacy regulations.

Qualifications

  • Proven experience leading Customer Success through rapid scale (approximately $75M-$200M+ ARR) including organizational redesign, systems evolution, customer segmentation, and operating model transformation.
  • Experience managing a large recurring revenue base through customer lifecycle economics including CAC recovery, expansion efficiency, retention, and customer lifetime value optimization.
  • Industry Knowledge: Experience in SaaS, HaaS, IoT, predictive maintenance, manufacturing, or similar B2B sectors strongly preferred. Minimum 3+ years in one of these sectors. Deep understanding of customer lifecycle, SaaS metrics, and renewal/expansion economics.
  • Leadership: Proven ability to build, scale, and lead high-performing organizations at scale. Strong track record of recruiting talent, developing leaders, and creating accountability. Must have managed 60+ direct and indirect reports across multiple management layers, with demonstrated success elevating team performance.
  • Strategic Execution: Ability to develop and execute strategies that drive measurable improvements in retention, NRR, NPS, and expansion revenue.
  • Global Experience: Demonstrated experience leading geographically distributed teams. Minimum 2+ years managing remote teams. International experience in Mexico, EU/UK highly valued.
  • Technical and AI Fluency: Comfort with technology, data analytics, and AI/machine learning applications. Ability to quickly learn and champion technologies that enhance customer outcomes.
  • Customer-Centric: Committed to customer success and advocacy. Proven ability to balance customer needs with business objectives using data-informed decisions.

Desired Skills and Attributes

  • Executive Presence: Communicates with clarity and conviction to all stakeholder levels including C-suite. Inspires teams and drives organizational alignment around customer-centric vision.
  • Data-Driven: Proficient in analyzing metrics, extracting insights, and translating data into actionable business decisions. Comfortable with dashboards and analytics platforms.
  • Change Agent: Thrives in dynamic environments. Comfortable with ambiguity. Leads organizational change and actively innovates to improve processes and outcomes.
  • Talent Developer: Exceptional ability to develop talent and create advancement pathways. Mentors and builds stronger organization.
  • Operationally Rigorous: Establishes clear metrics, accountability structures, and continuous improvement processes.
  • Manufacturing Acumen: Understanding of manufacturing operations, predictive maintenance, IoT, condition monitoring, and asset-intensive industries. Deep understanding of manufacturing personas and ability to speak fluently with manufacturing customers about business outcomes.
  • Bilingual: English fluency required. Spanish or other language skills are a plus. Comfortable travelling to Mexico or other international markets.
  • Collaborative: Fosters cross-functional partnerships. Skilled at influencing without direct authority and building consensus.
  • Results-Oriented: Ambitious and motivated by impact. Drives accountability and delivers results while maintaining high ethical standards.

#LI-REMOTE

The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.

The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.

AssetWatch Salary Range (US)

$220,000—$260,000 USD

What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

  • Competitive compensation package including stock options
  • Flexible work schedule
  • Comprehensive benefits including retirement plan match
  • Opportunity to make a real impact every day
  • Work with a dynamic and growing team
  • Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against AssetWatch, Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on AssetWatch, Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    AssetWatch, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.