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Open nowPosted 9 days ago

Customer Support Associate

Assistant Launch

Where
Argentina
Work mode
Remote
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Your applicationOpen nowCustomer Support AssociateAssistant Launch · Argentina

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 9 days ago

The posting

Assistant Launch connects top LATAM talent with US-based founders and executives. We're hiring a Customer Support Associate for a fast-growing payments company that serves high-standard merchants. You'll own merchant support tickets from first reply to resolution, keeping merchants unblocked and payments moving.

What You'll Do

  • Own the P3 and P4 ticket queue in Pylon, taking each merchant issue from first reply to resolution
  • Troubleshoot merchant issues, including transaction lookups and payment questions
  • Send merchants the right forms, documentation and bank policies, and explain them clearly
  • Handle about 75% of your work in writing (tickets, email, chat) and about 25% on the phone with merchants
  • Escalate complex integration issues at first, then take on more of them as you ramp up.
  • Document recurring issues and answers so the team resolves them faster next time.
  • Use AI tools daily to draft replies, research issues and work through the queue efficiently

Requirements

What You Bring

  • Direct customer support experience, ideally owning tickets end to end in a ticketing system
  • Excellent written English, plus confidence handling merchant calls on the phone
  • Sound judgment: you know when to solve, when to escalate and how to set expectations
  • Comfortable supporting high-risk merchants (CBD, hemp, cannabis and similar), professionally and without hesitation
  • AI literacy: you already use AI tools in your daily work and keep learning,
  • Available to start by November 16, 2026, and to work US Central hours. Availability to work 4 hours during saturday (negotiable).

Benefits

  • Fully remote
  • Weekly pay.
  • Paid vacation and holidays
  • Health and learning stipends
  • Access to AI training and tools
  • Clear paths to advancement

This Role Isn't for Everyone

This is not a role for someone who simply wants to clock in and clock out. It’s for professionals who want to build a long-term career, work with clients who respect and value their contribution, and grow within a team that is committed to developing the future of this role.

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