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Open nowFirst seen 2 days ago

Community Association Manager

Associa400 open roles

Where
Austin, TX, USA
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Your applicationOpen nowCommunity Association ManagerAssocia · Austin, TX, USA

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Associa postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

Associa median: 1 days open

The posting

Goodwin & Company is looking for a highly motivated, detail-orientated Administrative Assistant (AA) with office Management experience for a fast-growing company. Your mission would primarily be to assist the Community Association Manager (CAM) with daily community operations. AA’s are to establish and maintain a professional, service-oriented relationship with coworkers, Association Managers, homeowners, vendors, and service providers. This position involves daily contact with homeowners and board members which requires an individual who is well-spoken, customer service-oriented, and who can multi-task at a quick but accurate pace. ROLE PURPOSE The Administrative Assistant exists to ensure residents, board members, and guests experience prompt, knowledgeable support and a well-run, welcoming community — extending the Onsite Manager's leadership into every interaction, request, and event, and delivering the ease and reliability at the heart of Community Living Made Easy. CRITICAL SUCCESS FACTORS 1. RESIDENT & BOARD RESPONSIVENESS — Residents and board members experience timely resolution of requests and issues — with voicemails returned within 24 hours, emails and TownSq requests addressed within 48 hours, and work orders tracked through to completion — so nothing falls through the cracks. 2. BOARD MEETING PREPAREDNESS — Board members enter every meeting fully prepared and confident, with accurate meeting notices, board packets, and annual meeting agendas delivered complete and on schedule. 3. INFORMATION ACCURACY & ACCESSIBILITY — Boards and residents can rely on accurate, current, and easy-to-find information — from financial reports and community records to contact directories and the community website — reflecting an office that is organized and dependable. 4. RESIDENT ENGAGEMENT & WELCOME — New and existing residents feel welcomed, informed, and engaged in community life — evidenced by orientation completion, strong event attendance, and positive resident feedback. 5. AMENITY & OFFICE OPERATIONS — Residents and guests consistently experience amenities, reservations, and office operations running smoothly — reinforcing that this is a community that simply works. JOB DUTIES AND RESPONSIBILITIES Duties include but are not limited to: • Become familiar with each association’s documents asthey relate to yourservice role • Respond to phone calls, voicemails and emails- within 24 hours (Forward non-routine/urgent calls to Manager immediately) • Work with the manager on violation letters as requested. • Work with the ACC department communicating with homeowner when necessary for more information, updating homeowners of the status the application, etc. • Draft and mail letters to parties as requested by CAM- 2 business days

Process community mailings;special notices, meeting notices, etc.- 2 business days • Electronically file community related documents via company platform- daily • Maintain/program entry gates directories- within 24 hours • Process entry gate opening and maintenance requests via company platform during regular business hours- within 24 hours • Process, maintain, program and distribute pool tags/keys/cards/fobs- within 24 hours • Rotate as Receptionist on scheduled basis • Assist CAM in preparation of Board meeting packets- as needed • Prepare and process Annual Meeting Notices- time sensitive, 3 business days • Prepare Annual Meeting materials; Welcome Packet and registration information- 2 days • Attend Board and/or Annual meetings with CAM(s) when necessary. May be required to take meeting minutes. Note: Meetings may be held in the evening after regular working hours- as needed • Maintain a current hardcopy and e-file community information sheet (hotsheet)- as needed • Complete miscellaneoustasks asrequested for CAM support and assist in other large scale projects- as needed • Maintain community websites via company platform- as needed • Act as back-up for after-hours emergency contact. The CAM is the first point of contact- as needed per emergencies occur • Review, code and process invoices for payment ofservices – daily within 24 hours • Other Responsibilities- thislist should not be considered to be all encompassing and is subject to change Compliance Drives: • Visually inspect properties within Association for Deed Restriction Violations • Process and mail notices pertaining to Deed Restriction Violations • Answer customer phone calls and emails

EDUCATION/KNOWLEDGE/SKILLS/ABILITIES: • 2-5 years’ experience managing single-family communities and condominium associations • Ability to deliver a 5-star customer service to the Board and the residents • Ability to advise and direct the Board to make the necessary decisions • Ability to build rapport with clients • Strong analytical and critical thinking skills • Excellent written and verbal communication skills • Have a high school diploma or GED • Legally eligible to work in the United States • Can navigate through different application systems • Competency in Microsoft Office Applications • Have a naturally positive attitude and be a team player • Ability to communicate clearly and professionally, both verbally and in writing • Pleasant, friendly attitude, with an ability to adapt to change • Strong listening skills, ability to multi-task, attention to detail,

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