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Open nowFirst seen 4 days ago

Delinquency Specialist- Quality Assurance

Associa399 open roles

Where
Dallas, TX, USA
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Your applicationOpen nowDelinquency Specialist- Quality AssuranceAssocia · Dallas, TX, USA

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Associa postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

Associa median: 1 days open

The posting

The Delinquency Specialist- Quality Assurance is responsible for assisting with the collection and management of delinquent homeowner accounts for community associations. This position provides accounting and administrative support within a fast-paced, centralized accounting services environment serving community associations across North America.

Job Responsibilities

  • Maintain delinquency statuses and homeowner account records within company systems.
  • Process delinquency activities in accordance with association policies and procedures.
  • Review account activity and assist with answering questions regarding homeowner balances.
  • Generate delinquency notices and coordinate file uploads to third-party print vendors.
  • Review print proofs for accuracy before distribution.
  • Prepare lien notifications, release of lien documents, and other collection-related correspondence.
  • Assemble and submit account packages to collection agencies or attorneys as needed.
  • Enter and maintain reimbursable charges and collection-related fees.
  • Communicate with branch staff regarding account status and collection efforts.
  • Assist with collection activities, including lien filings, title searches, and credit bureau reporting.
  • Maintain late fee and interest settings in company systems according to association requirements.
  • Ensure records are accurate, complete, and compliant with company policies.
  • Provide administrative support for departmental projects and process improvements.
  • Perform other duties as assigned.

Knowledge, Skills, and Abilities

  • Strong attention to detail and accuracy.
  • Ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Effective verbal and written communication skills.
  • Customer service mindset with the ability to build positive working relationships.
  • Ability to manage multiple accounts and responsibilities simultaneously.
  • Strong problem-solving and organizational skills.
  • Basic analytical and critical thinking abilities.
  • Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
  • Ability to learn new systems, processes, and industry regulations.
  • Experience with Complete Control for Communities (C3) software is a plus but not required.
  • Experience in community association management, collections, accounting support, or customer service is preferred but not required.

Education and Experience

  • High school diploma or equivalent required.
  • Associate's degree in Business, Accounting, Finance, or a related field is a plus.
  • 1-3 years of experience in customer service, administrative support, collections, banking, mortgage servicing, accounting support, or a related field.
  • Experience working in a high-volume or shared services environment is helpful but not required.
  • Demonstrated ability to provide excellent customer service and maintain professionalism when handling sensitive account information.
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