The posting
Member Experience Coordinator
Blue Ridge Mountain Club – Boone, NC
Pay: $17.00 per hour Position Type: Full-Time Department: Hospitality Reports To: Director of Hospitality
Position Overview
This position combines the responsibilities of a concierge, restaurant host, and member services associate. The ideal candidate enjoys building relationships, assisting members, and creating welcoming, personalized experiences throughout the Club.
Key Responsibilities
Member Services & Concierge
- Welcome members and guests with warmth and professionalism.
- Answer phone calls, emails, and general member inquiries.
- Assist with Club information, member requests, and portal navigation.
- Support event registrations, member communications, and routine administrative tasks.
- Build relationships with members and anticipate their needs.
Restaurant Hosting
- Greet and seat members and guests at Jasper House and Lookout Grill.
- Manage dining reservations, seating arrangements, and waitlists.
- Communicate special requests and dining preferences to the service team.
- Maintain an organized and welcoming host station.
- Assist with smooth dining room operations during busy periods.
Events & Hospitality Support
- Assist with member event registrations, check-in, and preparation.
- Support Club activities and special hospitality experiences.
- Coordinate with Member Services and Food & Beverage leadership.
- Help maintain consistent service standards across Club operations.
Qualifications
- Previous hospitality, customer service, or restaurant experience preferred.
- Friendly, professional, and service-oriented personality.
- Strong communication and organizational skills.
- Ability to multitask in a fast-paced environment.
- Comfortable using computers, email, and reservation systems.
- Dependable, flexible, and team-oriented.
- Availability to work weekends, holidays, and occasional evenings.
What Success Looks Like
- Members feel welcomed, recognized, and valued.
- Reservations, registrations, and member requests are handled accurately.
- Communication between Member Services and Food & Beverage runs smoothly.
- Daily responsibilities are completed consistently and professionally.
- The employee contributes to a positive and supportive hospitality environment.
Compensation
$17.00 per hour
Blue Ridge Mountain Club POA is managed by CAMS, a community association management company. Eligible employees may have access to benefits including medical, dental, and vision insurance, a 401(k) plan, and other benefits according to applicable employment policies.



