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Open nowFirst seen 2 days ago

Service Desk Analyst I

Associa400 open roles

Where
Richardson, TX, USA
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Your applicationOpen nowService Desk Analyst IAssocia · Richardson, TX, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Associa's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Associa postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

Associa median: 1 days open

The posting

We are seeking a highly motivated and customer-focused Service Desk Analyst to join our dynamic IT team. As a primary point of contact for our end-users, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This position involves providing exceptional first-level technical support, troubleshooting a diverse range of hardware, software, and network issues, and contributing to a positive user experience. If you are a proactive problem-solver with a passion for technology and helping others, we encourage you to apply.

Responsibilities

  • Provide timely and effective technical support to end-users via phone, email, and remote tools.
  • Diagnose and resolve a wide range of IT issues, including: Hardware troubleshooting (PCs, laptops, printers, etc.) Software installations and configurations Network connectivity issues User account management Troubleshooting Microsoft Office applications
  • Log and track incident tickets in our ticketing system.
  • Maintain and update the knowledge base to improve troubleshooting efficiency.
  • Escalate complex issues to higher-level support teams when necessary.
  • Adhere to service level agreements (SLAs) and meet performance metrics.
  • Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills.
  • Any additional tasks assigned by leadership

Competencies

  • Focus on providing exceptional customer service
  • Great communication skills
  • Strong technical aptitude
  • Problem solving & critical thinking
  • Knowledge of Windows 10 and 11 Operating Systems
  • Familiarity with Remote Desktop tools

Required Qualifications

  • 1-2 years of related work experience, AA degree, or technical training preferred or equivalent combination of education and experience
  • Previous Service Desk or Call Center experience
  • A+ Certified - Preferred

Personality Traits

  • Self-starter
  • Motivated
  • Task oriented
  • Team player
  • Ability to think out of the box
  • Phone Etiquette
  • Executive Presence
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Associa's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Associa's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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