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Open nowPosted 33 days ago

Total Loss Supervisor

assuranceamerica50 open roles

Where
ATLANTA GA
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Your applicationOpen nowTotal Loss Supervisorassuranceamerica · ATLANTA GA

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The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. assuranceamerica postings stay open a median of 5 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 33 days ago

assuranceamerica median: 5 days open

The posting

  • Review and monitor total loss claim inventory to ensure timely handling and resolution.
  • Assign and distribute new total loss claims based on workload and staffing needs.
  • Provide guidance and technical support to adjusters regarding vehicle valuations, settlement calculations, title issues, and coverage questions.
  • Review claim files for quality, accuracy, compliance, and adherence to company procedures.
  • Approve settlement authority within established limits and escalate exceptions as needed.
  • Handle customer, attorney, lienholder, and regulatory escalations related to total loss claims.
  • Monitor cycle times, pending claims, and key performance metrics to identify and address delays.
  • Conduct claim audits and provide feedback to improve claim quality and consistency.
  • Assist adjusters with negotiation of disputed vehicle values and settlement concerns.
  • Oversee title processing, salvage disposition, and lienholder payoff activities to ensure timely completion.
  • Coordinate with appraisal vendors, salvage vendors, valuation providers, and internal departments as needed.
  • Ensure compliance with state regulations, company guidelines, and documentation standards.
  • Conduct team meetings to communicate department updates, performance expectations, and process changes.
  • Provide coaching, mentoring, and performance feedback to team members.
  • Assist with training and onboarding of new total loss adjusters.
  • Track staffing needs, productivity trends, and workload distribution to support operational goals.
  • Prepare and report departmental metrics and trends to management.
  • Participate in process improvement initiatives to enhance efficiency, customer experience, and claim outcomes.
  • Serve as the primary point of contact for complex total loss claims requiring supervisory involvement.

About YOU

Required

  • 5 years of P&C insurance background with a minimum of 3 years total loss claims handling.
  • Significant knowledge of repair and total loss techniques and statutory requirements are necessary.
  • Spanish-English bilingual proficiency
  • Valid Driver’s License
  • Bachelor’s Degree

Preferred

  • Prior supervisory role.

Physical Requirements

  • Prolonged periods sitting at a desk working on the computer.
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