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Open nowPosted 152 days ago

Supv, Capability Center Operations Customer Care

Assurant112 open roles

Where
Buenos Aires (Alem)
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Your applicationOpen nowSupv, Capability Center Operations Customer CareAssurant · Buenos Aires (Alem)

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Assurant's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Assurant postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 152 days ago

Assurant median: 9 days open

The posting

Customer Care Supervisor Plans, organizes, leads, controls, and coordinates the daily activities of non-exempt associates supporting hazard outsourcing operations, ensuring high-quality service and strong team performance.

Key Responsibilities

Customer Care & Operations

  • Oversee inbound and outbound customer interactions, including calls, correspondence, workflows, and escalations.
  • Ensure timely and effective resolution of customer issues and maintain service levels.

Team Leadership

  • Coach and guide associates to improve performance and engagement.
  • Promote team development and align resources to operational needs.

Performance Management

  • Monitor KPIs related to productivity and quality.
  • Analyze performance, identify root causes, and implement corrective actions.

Planning & Control

  • Support short- and long-term planning for the team.
  • Ensure controls are in place to manage risk, performance, and process improvements.

People & Stakeholder Management

  • Support recruitment, performance management, and employee relations in line with HR policies.
  • Communicate performance results and collaborate with internal teams and clients as needed. 📍 Schedule: Tuesday to Saturday | 9:00 AM – 6:00 PM ​📍 Hybrid Model

For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice.

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