The posting
ROLE OVERVIEW
The Trade & Compliance Specialist processes Move Order Requests (MORs) raised from the client's and third-party warehouses across multiple locations and ensures that every shipment's commercial and trade documentation is in place and compliant with shipping practice. The role carries the deep trade-compliance expertise behind the operation — managing customs clearance, ATA Carnets, dangerous goods, brokerage performance and emerging-markets shipping research — on a 24x5 hybrid model that combines onsite presence with remote processing.
Day to day, the specialist reviews and approves commercial invoices, manages location codes within the client's commercial-invoice tooling, resolves inbound shipments stuck at customs, and produces the monthly compliance reporting and audit tracking the service requires — all in line with the logistics & compliance handbook. The role partners with Order Management, logistics and the client's compliance point of contact, escalating regulatory questions where a ruling is needed.
KEY RESPONSIBILITIES
1. Move Order Request (MOR) Processing
- Manage and process Move Order Requests (MORs) and supply-chain portal requests from initial receipt through to confirmed delivery by the carrier
- Review Order Form entries in the relevant order systems for correct entities, Incoterms and shipment details, and update order status for non-inventory shipments via the client's ticketing system.
- Track and update fulfillment statuses for non-inventory shipments within the enterprise ticketing and order-tracking tools.
- Monitor backlogs to proactively flag delayed shipments, identify transit issues early, and initiate swift corrective actions.
2. Trade Documentation & Compliance
- Review and ensure all commercial documents connected with MORs are present and compliant with shipping practice, creating manual trade documents where needed.
- Review and approve commercial invoices generated for the various order types.
- Process, coordinate, and manage ATA Carnets globally to facilitate temporary cross-border movements of corporate hardware and demonstration equipment.
- Draft manual trade and customs clearance documents when automated system pipelines face data errors or exceptions.
- Conduct proactive regulatory research into shipping laws, import/export restrictions, and tax liabilities for new or expanding global delivery locations.
3. Customs & Dangerous Goods
- Act as the primary escalation point to coordinate, troubleshoot, and resolve international inbound shipments blocked or held at global customs borders
- Govern and approve the shipment of hazardous or restricted commodities (specifically lithium-ion batteries) globally, providing strict packaging, safety labeling, and carrier declaration guidance
- Maintain strict database accuracy by managing location-code data and regional entity mappings within the commercial-invoice tooling.
4. Brokerage, Reporting & Continuous Compliance
- Compile brokerage performance metrics, track transportation costs, and maintain a country-by-country compliance audit ledger to support internal audits. Maintain brokerage performance reports and manage transportation cost and performance reporting as requested.
- Generate and present monthly reports — tickets and bugs resolved, average resolution and acknowledgment times, logistics-documentation updates, and the country-compliance audit tracker.
- Assist the compliance manager in developing and maintaining transportation programs across regions, and provide location-code management within the client's commercial-invoice tool.
- Comply with the processes, procedures and instructions set out in the logistics & compliance handbook, and identify and escalate system performance issues to the local support team.
PERFORMANCE & SERVICE LEVELS
Indicative performance targets for the role; final service levels are confirmed on engagement and measured by location per service line.
- Ticket Response by Priority: respond within 1 hour for P0 (urgent/high), 3 hours for P1 (normal), and 6 hours for P2/P3/P4 (low), across all regional tickets and bugs in scope.
- Assignment Accuracy: maintain correct HS codes, ECCN designations and Certificates of Origin on ≥99% of in-scope hardware shipments.
- Customs Compliance: keep 100% of shipments compliant with the client's policy and customs law, evidenced through the audit tracker.
- Reporting Cadence: deliver monthly performance and compliance reports on time, with the country-compliance audit tracker kept current.
TOOLS & SYSTEMS
- ERP Platforms: SAP (specifically Procure-to-Pay, Materials Management, and Trade Processing modules).
- Global Logistics & Order Tools: Enterprise order-management systems, global carrier booking consoles (FedEx, DHL, freight forwarders), and warehouse portal interfaces.
- Compliance & Invoicing Tooling: Automatic commercial-invoice generators, centralized location-code registries, and compliance database trackers.
REQUIRED SKILLS & EXPERIENCE
Mandatory
- 3–7+ years of experience in international trade, customs compliance, global logistics, or cross-border supply-chain operations.
- Expert-level command of global import/export regulations, Harmonized System (HS) classifications, ECCN codes, Incoterms (DDP vs. DAP), and Importer/Exporter of Record (IOR/EOR) liabilities.
- Proven experience reviewing commercial invoices and creating compliant international trade paperwork across EMEA, APAC, LATAM, and AMER regions.
- Hands-on experience interpreting transport regulations for dangerous goods and hazardous cargos (specifically IATA/ADR battery compliance.
- Commercial-invoice review and trade-documentation experience across multiple jurisdictions.
- Clear English communication and audit-ready documentation discipline.
Preferred
- Licensed customs-broker exposure or formal customs training.
- Dangerous Goods (IATA / IMDG) certification.
- Experience using SAP Trade/Logistics modules, international shipping portals, and automated commercial-invoice generators.
- Emerging-markets trade experience and familiarity with global order-management and trade systems.
Salary Range
$59,812.00 - $94,440.00 USD (Salary)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
