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Open nowPosted 22 hours ago

Customer Care Executive

Astroyogi22 open roles

Where
Delhi
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Your applicationOpen nowCustomer Care ExecutiveAstroyogi · Delhi

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Astroyogi's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

15.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.4%1 day
  2. 6.5%3 days
  3. 15.1%7 days
This job: posted 22 hours ago

The posting

Key Responsibilities

  • Handle customer queries through calls, chats, emails, and social media in a timely and professional manner.
  • Assist customers with account-related issues, bookings, payments, refunds, and service-related concerns.
  • Resolve customer complaints while maintaining high levels of customer satisfaction.
  • Coordinate with internal teams to ensure quick resolution of escalated issues.
  • Maintain accurate records of customer interactions and follow-ups in the CRM.
  • Educate customers about Astroyogi's products, services, and ongoing offers.
  • Meet defined service quality metrics, including response time, resolution time, and customer satisfaction.
  • Identify recurring customer issues and share feedback with relevant teams to improve the overall customer experience.

Requirements

  • 1–2 years of experience in Customer Support, Customer Service, or a similar role.
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong problem-solving and conflict-resolution abilities.
  • Customer-first attitude with empathy and patience.
  • Ability to multitask and work in a fast-paced environment.
  • Basic knowledge of CRM tools and MS Office.
  • Comfortable working in rotational shifts, weekends, and holidays, if required.

Preferred Qualifications

  • Bachelor's degree in any discipline.
  • Experience in e-commerce, internet, SaaS, or consumer tech companies is preferred.
  • Prior experience in handling chat and email support will be an advantage.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Astroyogi's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Astroyogi's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

more interviews than doing it yourself with ChatGPT.

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  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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