Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 35 days ago

Service Desk Technician I, On-Site

ASU Preparatory Academy14 open roles

Pay
$18 – $23 an hour
Where
UCENT
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Desk Technician I, On-SiteASU Preparatory Academy · UCENT

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ASU Preparatory Academy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. ASU Preparatory Academy postings stay open a median of 56 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 35 days ago

ASU Preparatory Academy median: 56 days open

The posting

If you are a current worker, please log into Workday and access our internal career site to apply.

Salary Range:

$18.00 - $23.00 USD hourly.

As part of Arizona State University’s charter to provide access and excellence, ASU Preparatory Academy (ASU Prep) shares this commitment by demonstrating all students can achieve at the highest levels, regardless of their background. To scale our current impact, ASU Prep is advancing a major expansion program taking fundamental responsibility for the communities we serve.

The Service Desk Technician I, On-Site will work onsite and remotely to provide first line technical assistance to internal and external customers. The Service Desk Technician will assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems will be elevated to second line support groups for resolution as needed. The Service Desk Technician is responsible to ensure that effective resolutions are provided to customers.

QUALIFICATIONS:

  • Associates Degree in Computer Science or related field, Bachelors preferred, but not required.
  • Experience with technology, including hardware, software and systems support.
  • Demonstrated knowledge in information technology security. Knowledge in FERPA and CIPA is preferred, but not required.
  • Knowledge of ITSM and ITIL, preferred, but not required.
  • Experience with Service Desks or ticketing systems.
  • Experience troubleshooting and supporting customers. Remote support experience is preferred, but not required.
  • Valid Arizona Department of Public Safety (DPS) Fingerprint Clearance Card, required.
  • Any equivalent combination of experience, training and/or education from which comparable knowledge, skills and abilities may be considered.

DUTIES AND RESPONSIBILITIES:

  • Provide 1st level support for all Information Technology products and services via email, chat, zoom, phone or in person.
  • Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.
  • Determine the most effective manner to resolve client technical issues.
  • Engage in research and in-depth troubleshooting to resolve technical issues.
  • Follow up on outstanding requests and ensure timely resolution.
  • Identify and organize tickets according to priority.
  • Escalate unresolved tickets to the next level support team.
  • Records required customer and problem information in the Incident tracking system.
  • Maintain tickets appropriate journal entries, and closes tickets with resolution entered upon completion of job.
  • Maintain user accounts for the onboarding process.
  • Works on Service Desk related projects as assigned by the supervisor.
  • Maintain hardware inventory at each site.
  • Provides onsite support at campuses, focusing on immersion assistance and maintaining site systems.
  • Additional duties may be assigned as necessary.

KNOWLEDGE, SKILLS AND ABILITIES

  • Excellent communication and organizational skills to work effectively with staff, teachers, students, parents, community, and vendors.
  • Background and/or experience with current and emerging informational, educational and media technologies.
  • Demonstrated knowledge of computer operations.
  • Demonstrated knowledge of Microsoft Office Suite, PC and Mac based platforms.
  • Demonstrated knowledge of imaging and management solutions such as SCCM, MDT, JAMF Pro, and G-suite Management Console.
  • Familiarity with networking concepts and ability to communicate them to another team for troubleshooting and resolution.
  • Ability to work with little to no supervision.
  • Ability to take initiative.
  • Demonstrated knowledge of audio/visual technology.
  • Ability to troubleshoot hardware-related issues and implement solutions.
  • Demonstrated knowledge in information technology security.
  • Demonstrated ability to work with confidential information.
  • Ability to articulate, represent professional demeanor and ability to take initiative.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. The employee must use hands, arms and fingers to input data, handle, feel or reach. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs such as boxes, supplies, etc. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, and the ability to adjust focus, close vision, distance vision, color vision, peripheral vision and depth perception.

LOCATION:

Immersion

TRAVEL:

Occasional travel may be required for site visits, meetings, trainings and/or conferences. Locations may vary and may require overnight stays.

This job description is subject to change at any time.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ASU Preparatory Academy's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ASU Preparatory Academy's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ASU Preparatory Academy's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.