The posting
As a crucial part of the business process at ASUS, the Inside Sales team partners with internal teams and customers to ensure sales demands are fulfilled. The Senior Inside Sales professional generates reports, analyzes data, processes orders, monitors inventory, and provides timely support to customers and the Sales team. Success in this role requires the ability to work effectively in a high-volume, fast-paced environment, collaborate as a team player, and remain highly resourceful in getting the job done.
Essential Duties and Responsibilities:
- Serve as the primary point of contact for customer inquiries, order status, pricing, quotations, and product availability while providing timely sales support.
- Process sales orders, order changes, credits, and new customer account setup accurately.
- Support the Sales team by following up on customer inquiries, quotations, and sales opportunities.
- Coordinate shipment schedules with Logistics, Warehouse, and freight forwarders to ensure timely and accurate deliveries.
- Assist in monitoring customer demand, order status, and delivery schedules while communicating updates and potential issues to the Sales team.
- Prepare and distribute recurring reports, including backorder, inventory, and sales activity reports.
- Partner with Accounting to assist with accounts receivable follow-up and resolve billing or invoicing discrepancies.
- Support marketing and sales initiatives by coordinating customer communications, promotional programs, and account activities.
- Participate in internal and customer meetings to provide sales, order, and account status updates.
- Collaborate with Sales, Product Management, Marketing, Operations, and other cross-functional teams to ensure smooth execution of customer programs.
- Develop knowledge of ASUS Infrastructure Solutions, including servers, storage, and AI solutions, to effectively support customers and the Sales team.
- Learn ASUS products, sales processes, and internal systems to effectively support customers and the Sales team.
- Contribute to process improvements that enhance sales effectiveness, operational efficiency, and customer satisfaction.
- Perform other duties as assigned in support of business objectives.
Knowledge and Skills:
- Strong Microsoft Excel skills, including the ability to use functions and analyze sales, inventory, and order data.
- Working knowledge of ERP systems; Oracle experience is strongly preferred.
- Proficiency with Microsoft Office applications.
- Strong problem-solving, organizational, communication, and multitasking skills.
- Ability to create and maintain standard operating procedure (SOP) documentation.
- Ability to work confidently in a rapidly changing, high-volume, fast-paced, and results-oriented corporate environment where flexibility is required.
- Excellent written and verbal communication skills in English.
- Positive, team-oriented, and resourceful approach with a willingness to learn and continuously improve.
- Proficient in Cantonese or Mandarin
Required Qualifications:
Years of Education
- Bachelor's degree or an equivalent combination of education and relevant experience.
Work Experience
- 3-5 years of related experience in B2B inside sales, sales support, account coordination, order management, or a similar function.
- Experience supporting customer accounts, quotations, sales orders, inventory, and delivery follow-up.
- Experience collaborating with Sales, Logistics, Warehouse, Accounting, Product Management, Marketing, and other cross-functional teams.
Preferred Qualifications:
- Experience supporting technology, IT hardware, infrastructure, server, storage, or AI solution sales.
- Hands-on experience using Oracle or a comparable ERP system.
- Experience preparing recurring sales, backorder, inventory, or account activity reports.
Working Conditions:
- Typically works in an office environment.
- Requires sitting and operating a computer keyboard, telephone, and other office equipment for extended periods of time.
- Travel requirements:
$70,304 - $80,000 annually is the estimated pay range for this role working in the Diamond Bar, California office. The final amount will be determined based on the candidate's qualifications and experience relative to the role. Our comprehensive employee benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, and 401(k).
ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment.
