The posting
NETSUITE FUNCTIONAL SUPPORT (Part-time) | Independent Contractor
About the Role
We are looking for an experienced NetSuite Functional Consultant to provide ongoing post-go-live functional support for our client. The ideal candidate will have a strong background in Manufacturing and/or Supply Chain processes, with experience gathering requirements, analyzing business processes, troubleshooting functional issues, and working directly with business stakeholders.
Experience with RF-SMART is required, while SQL knowledge is considered an advantage.
Key Responsibilities
- Provide post-go-live functional support for NetSuite users and business processes.
- Investigate and resolve functional issues, identifying appropriate solutions within NetSuite.
- Gather and document business requirements from stakeholders.
- Conduct business process analysis and recommend process improvements.
- Support and advise users on NetSuite functionality and best practices.
- Work closely with business stakeholders to understand operational requirements and translate them into practical NetSuite solutions.
- Provide functional support for Manufacturing and/or Supply Chain processes.
- Support issues involving RF-SMART and related NetSuite processes.
- Collaborate with technical teams when issues require technical investigation or escalation.
- Maintain clear documentation of requirements, issues, solutions, and process changes.
- Provide ongoing support and ensure timely resolution of assigned tickets.
Qualifications
- Proven experience as a NetSuite Functional Consultant.
- Hands-on experience providing post-go-live NetSuite functional support.
- Strong background in Manufacturing and/or Supply Chain modules and processes.
- Experience in requirements gathering and business process analysis.
- Strong client-facing and stakeholder management skills.
- Hands-on experience with RF-SMART.
- Strong problem-solving and troubleshooting skills.
- Excellent written and verbal communication skills.
- Ability to work independently and manage support requests in a remote environment.
- SQL knowledge is a plus.
Working Schedule
- Schedule during initial training: 4 hours per day, between the 8:00 AM–8:00 PM EDT window, until the required training is completed
- Regular schedule thereafter: 3 hours per day, Monday to Friday, from 4:00 PM–7:00 PM EDT
- Saturday: Standby support from between 8:00 AM–8:00 PM EDT if tickets are submitted
- 20 hours per week
Ideal Candidate
The ideal candidate is a hands-on NetSuite Functional Consultant who is comfortable working in a post-go-live environment and can bridge the gap between business operations and NetSuite functionality. Experience in Manufacturing, Supply Chain, and RF-SMART will be particularly valuable for this engagement.



