Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 2 hours ago

Senior Help Desk Support Specialist

atchealthcareservices-parentaccount384 open roles

Where
Lake Success, NY
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Help Desk Support Specialistatchealthcareservices-parentaccount · Lake Success, NY

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on atchealthcareservices-parentaccount's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 2 hours ago

The posting

Senior Help Desk Support Specialist (Level 2/3)

Location: Lake Success, NY Schedule: Full-Time, In Person Salary: $85,000–$95,000 per year

About the Position

ATC Healthcare Services is seeking a full-time Senior Help Desk Support Specialist (Level 2/3) to join our corporate IT team in Lake Success, New York.

This is an in-house corporate IT role supporting internal employees and authorized business users of ATC Healthcare Services and CareBuilders at Home. It is not a client-site assignment, healthcare staffing placement, franchise opportunity, or general recruiting role.

In this position, you will provide advanced end-user technical support, resolve escalated issues, and help maintain reliable day-to-day technology operations. You will work primarily from our Lake Success office while providing both in-person and remote support as needed.

We are looking for someone who combines strong troubleshooting skills with excellent customer service and takes ownership of issues through resolution or appropriate escalation.

Key Responsibilities

  • Provide Level 2 and Level 3 technical support to internal employees and authorized business users.
  • Troubleshoot escalated hardware, software, Microsoft 365, endpoint, connectivity, VPN, and user-access issues.
  • Support Windows desktops and laptops, printers, mobile devices, peripherals, and approved software.
  • Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
  • Administer user accounts, passwords, permissions, and access through Active Directory and/or Microsoft Entra ID (Azure AD).
  • Support employee onboarding and offboarding by provisioning and deprovisioning accounts, equipment, applications, email, and system access.
  • Troubleshoot common network and remote-access issues, including Wi-Fi, TCP/IP, DNS, DHCP, and VPN connectivity.
  • Monitor help desk tickets and escalated requests to ensure timely, well-documented resolution.
  • Coordinate with internal stakeholders and approved vendors to resolve infrastructure, application, security, or network-related issues.
  • Maintain accurate technical documentation, including troubleshooting steps, resolutions, procedures, and recurring issues.
  • Assist with IT asset inventory, device records, software licensing, subscriptions, hardware replacements, deployments, upgrades, and other technology projects.
  • Follow all company cybersecurity, confidentiality, information-security, and data-protection requirements.
  • Perform other related IT duties as assigned.

Qualifications

  • 3+ years of experience in help desk, desktop support, technical support, or a similar IT support role preferred.
  • Experience providing Level 2 or other advanced end-user technical support.
  • Strong working knowledge of Windows operating systems and Microsoft 365.
  • Working knowledge of Active Directory and/or Microsoft Entra ID (Azure AD).
  • Experience with user provisioning, access management, permissions, and account administration.
  • Working knowledge of TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and general network troubleshooting.
  • Experience troubleshooting computers, printers, mobile devices, and peripheral equipment.
  • Experience using help desk or ticketing systems.
  • Ability to independently investigate technical issues and determine when escalation is needed.
  • Strong communication, customer-service, organization, and problem-solving skills.
  • Ability to explain technical information clearly to users with varying levels of technical experience.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong attention to detail and commitment to confidentiality and information security.

Preferred Qualifications

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
  • CompTIA A+, Network+, Security+, Microsoft, or similar IT certifications.
  • Experience supporting employees across multiple locations.
  • Experience with endpoint management, cybersecurity tools, and remote-support applications.
  • Experience in healthcare, staffing, home care, franchising, or another multi-location organization.

About ATC Healthcare Services

For more than 40 years, ATC Healthcare Services has provided healthcare staffing and workforce solutions throughout the United States. Our corporate team also supports CareBuilders at Home, an affiliated non-medical home care organization.

Compensation & Benefits

The salary range for this position is $85,000–$95,000 annually. Actual compensation will be based on relevant experience, education, credentials, skills, and internal equity.

Eligible employees may receive a benefits package that includes:

  • 401(k) and company matching
  • Medical, dental, vision, and life insurance
  • Paid time off
  • Retirement savings opportunities
  • Additional employee programs, subject to plan terms and company policies

ATC Healthcare Services and CareBuilders at Home are Equal Opportunity Employers. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against atchealthcareservices-parentaccount's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on atchealthcareservices-parentaccount's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    atchealthcareservices-parentaccount's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.