The posting
Proven to Perform. From the edges of space to the bottoms of ocean, our materials are proven to perform -- and so is our team. We're hiring high performers as proven as our products. Join us.
This position is responsible for leading the day-to-day tactical activities of the Energy Account Representatives, including ongoing training and development of the team. The role supports execution of monthly sales estimates and business plan objectives, drives continuous improvement in the sales administration process, and enhances internal and external customer service. Serves as a liaison between ATI and existing and potential Energy customers.
Essential Functions
- Monitor and report progress against sales targets and monthly estimates; identify and address barriers to achieving business objectives.
- Identify and implement improvements in the sales administration process and customer service model.
- Establish and improve relationships with strategic Energy customers.
- Use customer feedback to identify growth opportunities and improve service expectations.
- Manage customer referrals from the plants and laboratory.
- Oversee customer inventory, including stock request approvals and adherence to Make & Hold programs.
- Investigate and resolve customer partial payments; provide information for pricing claims and denial letters.
- Oversee order entry and review for accuracy.
- Provide customer order status and detailed delivery information.
- Release material for shipment and provide Must Ship Notices to Logistics when required.
- Develop, standardize, and maintain onboarding and ongoing training programs for the team.
- Allocate resources, establish priorities, and assign customer accounts as necessary.
- Ensure timely quote execution and compliance with export requirements.
- Provide coaching and direction to Energy Account Representatives to meet customer requirements and deadlines.
- Coordinate with Field Sales, Marketing, Operations, Supply Chain, Logistics, and Technical Services to resolve customer issues and support business objectives.
We thrive when the expectations are great, and the barriers are high. We're solving the world's most difficult challenges through materials science. Our advanced, integrated process technologies and proven performers give us a tremendous competitive advantage. When customers systems need to fly higher, dig deeper, stand stronger, and last longer -- anywhere on, above or below the earth -- ATI is proven to perform.
Qualifications
- Bachelor’s degree in Business or related field
- 3-5 years of applicable experience required with strong knowledge in a manufacturing environment
- Proficient computer skills requiring working knowledge of the Microsoft Office software packages and ability to adapt to company specific systems
- Metals background highly desired
Knowledge, Skills and Abilities
- Ability to effectively communicate both verbal and written with internal and external customers at all levels
- Applies understanding of sales and marketing concept and theories; and how own area contributes to company objectives
- Strong analytical, technical, organizational, and problem-solving capabilities.
- Ability to accomplish goals through sound judgment, planning, and effective prioritization.
- Ability to develop improved methods and processes using professional knowledge.
- Ability to set priorities, coach employees, and meet daily deadlines.
*It is ATI's policy to not provide immigration sponsorship for any of the company's positions.
ATI and its subsidiary companies will provide equal employment opportunities to all applicants without regard to applicant's race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, veteran status, disability status, or any other status protected be federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.
