The posting
Job Description
Responsible for identifying critical resources for clients, helping them navigate through health care services and systems, and promoting client health.
Principal Accountabilities:
· Triage patients and referrals to the correct provider clinic as per workflow. · Retrieve and collect appropriate medical records and authorizations ensuring documents are added to the patient’s chart. · Coordinates the patient’s care by facilitating patient, family or caregiver access to medical care providers, employees and resources as needed by the patient. · Uses case management processes to ensure quality care is delivered to patients, families, and caregivers in the most efficient and effective manner across the care continuum. · Knowledgeable in policies and procedures for all care partners Track order completion and follow up. Monitor patient compliance with patient treatment plan. · Oversees the planning, scheduling, and implementation of day-to-day clinical activities and procedures for navigated patients. · Develops and maintains relationships among patients, families and caregivers, and the patient’s care team. · Responsible for keeping patient databases up to date and providing timely reports to the care team. · Collaborates with medical providers, team members and clinic management in the planning and implementation of patient and team member education. May participate in the orientation, training, and evaluation of new staff. · Acts as the primary contact point, advocate, and source of information for patients, and the community partners who help treat them. · Provides timely communication with patients as required · Assists the care team by helping to measure quality and identify, refine, and implement practice improvements. · Stay organized to track and coordinate outpatient studies and appointments. · Perform other duties as assigned.
Qualifications
Experience:
- High school diploma or equivalent required
- Bachelor’s degree or Associate's in Social Work, Psychology, Public Health, Health Administration, or a related field preferred.
- Minimum of 2 years in a healthcare, social services, or patient support role.
- Experience working with diverse populations and community-based resources strongly preferred.
- Certification as a Certified Patient Navigator (CPN) or Community Health Worker (CHW) preferred or willingness to obtain after hire
About Us
Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.
Our integrated network offers seamless access to Atlantic Health's entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health, several of our practices offer urgent care and walk-in services.
In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.
Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
Team Member Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT
Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
