The posting
Job Description
Job Responsibilities
1: Communications: Answers phones promptly and politely while directing customers appropriately and efficiently. Uses proper phone etiquette and ADIET. Politely greets visitors, patients, and staff, answering their questions and directing them as needed. Answers call lights promptly and delegates request to appropriate staff using approved communication devices (Vocera).
2: Acts as liaison between Nursing, Bed Management, Patient Access, Environmental Services and Transport to ensure appropriate patient placement and flow. Demonstrates knowledge and competency with computer systems to perform timely and accurate unit/floor admissions, transfers and discharges. Removes all discharged patients from the system within fifteen minutes or less. Maintains positive working relationships with ancillary/support departments to facilitate scheduling of diagnostic tests, procedures and services. Obtains patient supplies, results and medical records as appropriate. Conducts patient rounds.
3: Maintains patient records and facilitates patient education. Prints patient labels and wristbands as appropriate. Organizes paper patient records to support timely HIM scanning. Provides document scanning as needed. Assists with admission packets and discharge/transfer paperwork and documentation and records transfer. Assigns patient education (Aceso UPCARE) as directed by clinicians. Coordinates distribution of patient itineraries. Assist with enrolling patients in patient portal.
4: Resource for hospital information systems and devices. Troubleshoots unit/floor computer problems (computer errors, printer jams, broken equipment, etc.). Identifies, reports (to Customer Support Center) and tracks problems with hospital information systems/devices. Serves as training support to nursing staff for non-clinical computer system functions such as printing labels, ADT. Participates in training of new unit associates.
5: Business Continuity Access (BCA) Coordination: Ensures competency with BCA procedures. Completes daily check of BCA computer/devices. Maintains BCA forms. Organizes and participates in BCA drills. Assists clinical staff with BCA education and implementation during a downtime. Assists with back entry of orders after a downtime.
6: Monitors unit/floor environment for cleanliness, safety and patient/staff comfort. Keeps work station organized and uncluttered. Reports and follows up on cleaning needs, leaks, temperature adjustments, safety concerns to appropriate departments (EVS, Plant Engineering, etc.).
7: Maintains unit associate Competency/Furthers Self Development. Attends Unit associate meetings and/or receives updates on meeting content. Reviews UA website, unit UA emails/notices. Follows all OSHA, Joint Commission, Dept. of Health, HIPAA and hospital/system policies. Performs payroll and API scheduling duties as applicable. Participates in unit based rounding/audits, staff meetings, unit specific workflows and customer service initiatives as requested by unit/floor manager. Safely transports specimens and returns equipment to appropriate department as requested. Other duties as assigned. Observes and maintains isolation precautions. Follows hand washing protocol. Maintains a clean and clutter free work environment. Uses and stores equipment properly. Must work in a fast-paced environment with positive customer service skills.
E
Qualifications
Required: 1. HS Diploma or equivalent. 2. Six months of health care work experience, preferred. 3. Minimum 6 months of steady work history.
Preferred: 1. Knowledge of and familiarity with hospital equipment, supplies and procedures. 2. Ability to identify clinical and environmental emergency/urgent situations and to follow established procedures. 3. Highly effective interpersonal communication skills to interface with inter-professional staff, and families/patients via phone.
About Us
At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
- Atlantic Health Morristown Medical Center, Morristown, NJ
- Atlantic Health Overlook Medical Center, Summit, NJ
- Atlantic Health Newton Medical Center, Newton, NJ
- Atlantic Health Chilton Medical Center, Pompton Plains, NJ
- Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
- Atlantic Health Goryeb Children's Hospital, Morristown, NJ
- Atlantic Health CentraState Healthcare System, Freehold, NJ
- Atlantic Medical Group
- Atlantic Visiting Nurse
- Atlantic Mobile Health
- Atlantic Rehabilitation
We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
- Chosen for 17 years by Fortune as one of the magazine’s “100 Best Companies to Work For."
- Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the “World’s Best Hospitals” in 2026.
- Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Best Hospital rankings.
- Atlantic Health scored four “A” grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.
- Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
- Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026.
- Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
- Named by Newsweek as one of America’s Greatest Workplaces for Inclusion & Diversity 2025.
- Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.
Morristown Medical Center is a nationally-recognized leader in cardiology and heart surgery, orthopedics, gynecology, geriatrics, gastroenterology and GI surgery, pulmonology and lung surgery, and urology.
We are the only hospital in New Jersey named one of America's '50 Best Hospitals' for six consecutive years by Healthgrades and one of the World's Best Hospitals by Newsweek. We were included on Becker's Healthcare 2020 list of "100 Great Hospitals in America". In addition, Leapfrog recognized us with an "A" hospital safety grade - its highest - twelve consecutive times, and the Centers for Medicare and Medicaid Services awarded us again with its highest five-start rating in 2020.
Morristown Medical Center is a Magnet Hospital for Excellence in Nursing Service, the highest level of recognition achievable from the American Nurses Credentialing Center for facilities that provide acute care services. Our nonprofit hospital was also designated a Level I Regional Trauma Center by the American College of Surgeons and a Level II by the State of NJ.
Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
Team Member Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
____________________________________________
Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT
Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
