Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days agoWe saw it 64 min after it went up

Technical Talent Development Specialist

Atlas Technica42 open roles

Where
New York, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Talent Development SpecialistAtlas Technica · New York, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Atlas Technica's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Atlas Technica postings stay open a median of 2 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 2 days ago

Atlas Technica median: 2 days open

The posting

Title: Technical Talent Development Specialist Reports to: Team Lead, Talent Development Department: Talent Development Location: New York, NY Term: Full-Time, Salaried, Exempt

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking a Technical Talent Development Specialist to support the development of early-career technical talent at Atlas Technica. This role is designed for an experienced IT support or systems engineering professional who can combine technical credibility with coaching, feedback, and structured talent development.

The Technical Talent Development Specialist will provide day-to-day technical coaching, ticket-queue guidance, and performance feedback to Intern Trainees and Interns as they build the foundational skills required to become successful Systems Engineers. This includes developing technical judgment, troubleshooting ability, ticket quality, response discipline, prioritization, ownership, and client-service habits throughout the early stages of their Atlas career.

The successful candidate will work closely with the Team Lead, Talent Development to evaluate readiness, identify development patterns, improve training resources, and strengthen the systems and practices used to develop technical talent across Atlas.

Position Responsibilities:

  • Provide day-to-day technical coaching and guidance to Intern Trainees and Interns as they navigate live support work and develop foundational engineering skills
  • Monitor ticket activity and service-board work to reinforce ticket quality, response standards, prioritization, documentation, process adherence, and ownership
  • Track technical development, performance, and readiness throughout the internship program and contribute to structured graduation and advancement decisions
  • Review technical work and provide practical, timely feedback based on ticket activity, troubleshooting approaches, service reviews, and observed performance
  • Handle or appropriately route technical escalations from developing engineers while using escalation situations as coaching and learning opportunities
  • Deliver individual and group coaching sessions focused on troubleshooting, technical judgment, service quality, communication, accountability, and support best practices
  • Partner with the Team Lead, Talent Development to execute established development frameworks, identify recurring skill gaps, and continuously improve the internship operating model
  • Identify patterns across intern performance and recommend training, documentation, process, or coaching improvements that strengthen engineer readiness
  • Develop and maintain technical training resources, documentation, exercises, and learning experiences that support consistent skill development
  • Help translate successful internship-development practices into repeatable approaches that can support onboarding and continued development of engineers across Atlas

Requirements:

  • 2+ years of experience in IT support, systems engineering, service delivery, or a similar technical environment
  • Strong troubleshooting ability with practical knowledge of support engineering, ticket management, escalation practices, and service-quality expectations
  • Experience coaching, mentoring, training, or developing interns, junior engineers, or other early-career technical professionals
  • Working knowledge of Microsoft Windows endpoint administration, Microsoft 365, Outlook, Microsoft Office applications, Microsoft Intune, and device-management concepts
  • Working knowledge of identity, access, and account-administration concepts
  • Foundational knowledge of networking and remote connectivity, including TCP/IP, DNS, VPN technologies, and common connectivity troubleshooting
  • Ability to evaluate technical work quality, identify development patterns, and reinforce best practices through clear and actionable feedback
  • Strong written and verbal communication skills with the ability to explain technical concepts clearly, patiently, and at an appropriate level for developing engineers
  • Strong organization, ownership, consistency, and follow-through within a fast-moving service environment
  • Ability to balance technical troubleshooting, coaching, performance observation, documentation, and multiple development priorities

Desirable Qualities:

  • Experience working within a Managed Service Provider or other high-volume, client-facing IT support environment
  • Previous experience developing interns, junior engineers, apprentices, or other early-career technical talent
  • Familiarity with cloud storage and file synchronization, email-security technologies such as Mimecast or KnowBe4, web filtering, telephony, audio/visual systems, printers, peripherals, and common business applications
  • Experience with Atlas Technica’s engineering environment, tools, or service-delivery practices
  • Strong process discipline with an interest in improving documentation, learning resources, and repeatable technical-development programs
  • Ability to combine strong technical credibility with an approachable, supportive, and accountable coaching style
  • Genuine interest in helping technical professionals grow while improving consistency and quality of service delivered to clients

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Atlas Technica's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Atlas Technica's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Atlas Technica's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.