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Open nowPosted 11 hours ago

German Healthcare Technology

Atlean World

Where
Lisbon, Portugal
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Your applicationOpen nowGerman Healthcare TechnologyAtlean World · Lisbon, Portugal

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Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 11 hours ago

The posting

The project offers a comprehensive range of technologies and services for reliable and user-friendly injection systems for self-medication. Its customers are pharmaceutical and biotechnology companies that develop, manufacture and distribute drugs for injection.

Phone, email and chat support for customers regarding insulin pumps and related accessories.

• Providing information about the company's products and services.

• Assisting customers in connecting insulin pumps to apps on smartphones.

• Handling customer service requests with a high level of empathy and customer focus.

• Assisting customers in using and managing the insulin pump effectively.

• Documenting and tracking customer requests in the SAP CRM system.

• Escalating unresolved issues to higher-level support or management, if necessary.

• Working with local 2nd level support and other departments to resolve customer issues.

Requirements

  • Native level of written and verbal communication skills in German
  • Availability to work in rotating shifts;
  • Good computer skills;
  • Excellent communication and interpersonal skills and team spirit;
  • High School Diploma
  • EU passport/ID or a portuguese resident card

Benefits

  • Attractive salary package.
  • Relocation package.
  • Paid flight tickets.
  • Private Health Insurance from day one
  • 1st 2 months office, then remote possible with good performance.
  • Agents can be asked to office for meetings, trainings, etc. in Lisbon
  • Extra performance-based bonuses.
  • Permanent employment contract.
  • Paid training and ongoing support.
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