The posting
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!
About the Role We are seeking an experienced Accounts Payable Manager to own the day-to-day operations of our Accounts Payable function and employee expense operations. This hands-on role will support a timely and accurate month-end close, manage payment operations, prepare AP-related close entries and reconciliations, administer travel and expense programs, maintain strong controls, and resolve day-to-day AP issues. The role will work closely with Procurement to manage invoice workflows in Zip and improve the end-to-end procure-to-pay process. We’re looking for someone who can identify manual or inefficient steps, find opportunities to automate them, and work with partners across the company to put practical improvements in place.
This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.
What You’ll Accomplish
Accounts Payable Operations & Payment Management
- Own the day-to-day Accounts Payable process and ensure invoices, approvals, payments, vendor inquiries, and exceptions are addressed accurately and on schedule.
- Own issues through resolution by coordinating with Procurement, invoice approvers, vendors, and Accounting.
- Oversee external AP consultants responsible for invoice intake and entry. Review work quality, resolve exceptions, monitor outstanding items, and ensure established processes are followed.
- Review invoices and transaction activity in Zip for appropriate coding, supporting documentation, approvals, and compliance with company policy.
- Prepare and coordinate regular payment runs, including identifying invoices ready for payment, following up on outstanding approvals, and coordinating final approval.
- Maintain accurate vendor records and support vendor onboarding, payment method changes, banking verification, and related documentation.
- Serve as a primary point of contact for vendor and internal AP inquiries, escalating complex or sensitive matters as appropriate.
Month-End Close & Accounting
- Own AP-related month-end close activities and ensure deadlines are consistently met.
- Prepare and review AP reconciliations and investigate and resolve discrepancies. Proactively investigate aged balances, outstanding vendor credits, unapplied payments, and other open items.
- Prepare and post AP-related accrual journal entries, including accruals for received invoices or services not yet recorded in AP. Reconcile accruals to subsequent invoices and prepare reversals or true-ups as needed.
- Support 1099-related processes.
Travel, Expense & Corporate Card Administration
- Administer Expensify, Navan, and related travel and expense processes, including expense report review, employee inquiries, reimbursement monitoring, and policy compliance.
- Monitor outstanding employee expense and corporate card transactions and follow up with employees to support timely month-end close.
- Support administration of corporate card and travel programs, including employee onboarding, offboarding, card access, approver updates, and account maintenance.
Controls, Policies & Process Improvement
- Maintain strong internal controls throughout the procure-to-pay and payment processes, including appropriate approvals, documentation, access, and segregation of duties.
- Help develop, document, and maintain clear AP, payment, travel, expense, and corporate card procedures and policies.
- Partner with Accounting, Procurement, Finance, and other stakeholders to improve the end-to-end procure-to-pay experience.
- Identify and implement practical opportunities to use AI and automation across AP, expense, payment, and close processes, including reducing manual work and accelerating issue resolution.
Your Expertise
- 7+ years of progressive Accounts Payable or accounting operations experience, including ownership of full-cycle AP and hands-on responsibility for close entries and balance sheet reconciliations.
- Hands-on experience with NetSuite, Zip, and Expensify preferred.
- Experience administering employee expense and corporate card programs and enforcing related company policies.
- Experience preparing journal entries and reconciling a subledger or aging report to the general ledger.
- Excellent written and verbal communication skills and the ability to work effectively with vendors, employees, Procurement, Accounting, Finance, and other cross-functional stakeholders.
- Highly organized and detail-oriented, with the ability to manage competing priorities and recurring deadlines in a fully remote environment.
- Strong sense of ownership, judgment, follow-through, and accountability.
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $130,000 - $150,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
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Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
