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Open nowFirst seen 3 hours ago

IT Help Desk 1 Intern

AUDI JLR LOTUS BMW MOTO41 open roles

Where
Wilmington, NC
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Your applicationOpen nowIT Help Desk 1 InternAUDI JLR LOTUS BMW MOTO · Wilmington, NC

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: first seen 3 hours ago

The posting

IT Help Desk Internship

Location: On-site | Cape Fear Moto Group Reports To: IT & Information Security Manager Type: Unpaid Internship (Hands-On Learning Experience) Schedule: Flexible (Ideal for students or recent graduates)

About the Role

This internship is designed as a hands-on introduction to the real world of IT within a fast-paced automotive dealer group. You will work directly with the IT Manager and gain practical experience supporting day to day technology operations across multiple dealership locations.

This role is learning-focused, not labor-focused. The goal is to expose you to how IT actually operates in a business environment how issues are diagnosed, how systems are managed, and how technology supports sales, service, and operations.

If you’re curious about IT, enjoy problem-solving, and want to see what an IT career really looks like day to day, this internship is a great entry point.

What You’ll Learn

As an IT Help Desk Intern, you’ll gain exposure to:

  • How IT supports a multi-location dealership environment
  • Real-world troubleshooting (hardware, software, and user issues)
  • User onboarding and offboarding processes
  • Basic networking concepts and device management
  • Ticketing, documentation, and IT workflows
  • Cybersecurity fundamentals and best practices
  • How technology directly impacts sales, service, and business operations

You’ll work on simple, guided tasks at first and gradually take on more responsibility as your skills grow.

Day-to-Day Responsibilities

Under supervision and guidance, you may assist with:

  • Basic help desk support (password resets, software issues, printer issues)
  • Setting up new user accounts, email, and devices
  • Assisting with workstation setups and equipment deployment
  • Performing basic system checks and updates
  • Documenting common issues and solutions
  • Helping organize IT inventory and equipment
  • Shadowing troubleshooting of more advanced issues
  • Assisting with small IT projects as learning opportunities

Who This Is For

This internship is ideal for someone who is:

  • Considering a career in IT and wants hands-on experience
  • Studying IT, Computer Science, Cybersecurity, or a related field
  • Recently graduated and looking for real-world exposure
  • Curious, reliable, and willing to learn
  • Comfortable asking questions and taking feedback

No prior professional IT experience is required.

What You’ll Gain

  • Real-world IT experience you can put on your resume
  • Exposure to enterprise tools and systems
  • One-on-one mentorship from an IT Manager
  • Insight into multiple IT career paths (help desk, systems, security, networking)
  • A strong understanding of how IT supports business and sales operations
  • A professional reference upon successful completion
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