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Open nowFirst seen 3 hours ago

JLR Service Manager

AUDI JLR LOTUS BMW MOTO41 open roles

Where
Wilmington, NC
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Your applicationOpen nowJLR Service ManagerAUDI JLR LOTUS BMW MOTO · Wilmington, NC

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AUDI JLR LOTUS BMW MOTO's own form.

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: first seen 3 hours ago

The posting

Overview We are seeking a dedicated and experienced Service Manager to lead our automotive service department. The ideal candidate will possess a strong background in automotive service management, demonstrating exceptional leadership skills and a commitment to delivering outstanding customer service. The Service Manager will oversee daily operations, ensuring that all service work is performed efficiently and to the highest standards while fostering a positive environment for both employees and customers.

Responsibilities

  • Manage the day-to-day operations of the service department, ensuring efficient workflow and high-quality service delivery.
  • Supervise and train service staff, guiding them in best practices and fostering a great culture.
  • Oversee service writing, ensuring accurate documentation of services performed and customer communications.
  • Conduct regular vehicle inspections to identify necessary repairs and maintenance needs.
  • Implement strategies and processes to meet and exceed all metrics
  • Maintain strong relationships with customers, addressing any concerns or complaints promptly and professionally.
  • Collaborate with the sales team to ensure alignment between service offerings and customer needs.
  • Monitor inventory levels of parts and supplies, placing orders as necessary to maintain adequate stock.
  • Ensure compliance with safety regulations and company policies within the service department.

Skills

  • Strong mechanical knowledge with hands-on experience in automotive service and repair.
  • Proficiency in CDK, TCC, and JLR is a plus.
  • Excellent customer service and writing skills for effective communication with customers regarding their vehicle needs.
  • Proven ability to implement processes to enhance customer satisfaction and drive revenue.
  • Strong sales acumen with experience in auto service management preferred.
  • Exceptional leadership skills with the ability to motivate a team towards achieving departmental goals.
  • Excellent problem-solving abilities and attention to detail in all aspects of service management.

Join our team as a Service Manager where you can make a significant impact on our operations while ensuring our customers receive top-notch automotive care.

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