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Open nowPosted yesterday

Customer Service Executive

AUTO & GENERAL (SEA) SERVICES PTE. LIMITED

Pay
SGD 3,000 – SGD 3,500 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service ExecutiveAUTO & GENERAL (SEA) SERVICES PTE. LIMITED · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AUTO & GENERAL (SEA) SERVICES PTE. LIMITED's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted yesterday

The posting

Job Responsibilities

· Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers

· Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction

· Being customer centric – encouraging them to provide us with feedback from their experiences, hearing about their ideas and suggestions which can the team/ organisation be closer to our customers

· Conduct post sale policy and claims verification

· Support validation, updating and dissemination of reports, production tracking, sales reporting

· Follow up on outstanding premium from failed instalment payments

· Provide support for marketing promotion/campaign fulfilments

· Prepare accurate and professional customer correspondence, including emails and outgoing mail

· Handle call back requests from customers

· Handle policy maintenance matters including endorsements and policy cancellations

· Handle customer service email correspondences within SLA(Service Level Agreement)

· Work closely with the different departments to support the effective processing of the transactions

· Participation in User Acceptance Test (UAT) when required

· Actively participate in process improvement sessions, providing constructive feedback and suggestions.

· Perform other duties as per business requirements

Job Requirements - Diploma/Degree qualification, with at least 2 years of relevant experience in General Insurance operations

- Good understanding of General insurance policies and terminology is preferred

- Possess a strong customer centric personality and mindset

- Possess a pleasant and cheerful disposition

- Commendable interpersonal and communication skills

- Highly independent, self-motivated and collaborative in team setting

- Attention to detail and strong organizational skills with the ability to multi-task

- Excellent English literacy skills, speaks and writes well

- Good listening and analytical skills

- Maintain good relationship with other departments / business partners

Must be certified with BCP and PGI certifications.

Posting text belongs to the employer. Removal requests: contact us.

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