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Open nowFirst seen 6 hours ago

Service Advisor / Service Writer – Toyota | Digital Service Drive | High Volume | $75K–$130K+

autogrouptoyota15 open roles

Where
Carlstadt, NJ
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Your applicationOpen nowService Advisor / Service Writer – Toyota | Digital Service Drive | High Volume | $75K–$130K+autogrouptoyota · Carlstadt, NJ

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  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 6 hours ago

The posting

Preview

High-volume, family-owned Toyota dealership in Wood-Ridge, NJ seeking experienced Service Advisors who can present value-driven recommendations in a fully digital service environment. Commission-based pay with strong earning potential.

About the Dealership

We are a family-owned Toyota dealership with a busy, well-run service department handling approximately 1,500 customer-pay repair orders per month, plus warranty work. We are expanding into a new, state-of-the-art facility and operate a fully digital, paperless, touchless service drive.

Our advisors work closely with factory-trained and certified technicians, allowing us to deliver accurate diagnostics and professional, value-based service recommendations.

Position Overview

We are seeking experienced Service Advisors who take a consultative, professional approach to service. This role is ideal for individuals who can explain technician diagnostics, present factory-recommended maintenance and repairs, and help customers make informed decisions — without pressure or gimmicks.

Success in this role comes from understanding the product, communicating value and benefits, and building long-term customer relationships.

Key Responsibilities

  • Greet customers and manage the service write-up process
  • Clearly explain diagnostic findings from factory-trained technicians
  • Present recommended repairs and maintenance based on Toyota factory guidelines
  • Communicate value and benefits, not just price
  • Utilize a fully digital, paperless, and touchless service system
  • Maintain proactive communication with customers throughout the repair process
  • Collaborate with technicians to ensure accuracy and efficient workflow
  • Build trust, repeat business, and long-term customer relationships

What We’re Looking For

  • Prior Service Advisor experience (Toyota or dealership experience preferred)
  • Strong communication and customer engagement skills
  • Ability to confidently present recommendations and explain value
  • Comfortable working in a high-volume environment
  • Technically savvy and comfortable with digital tools and tablets
  • Ambitious, coachable, and willing to learn and improve

Technology & Process

  • Fully digital and paperless service drive
  • Digital vehicle inspections and customer communication tools
  • Manufacturer maintenance schedules and factory service guidelines

Comfort with technology is required.

Compensation & Earning Potential

  • Commission-based compensation with base salary
  • Annual earning potential of approximately $75,000–$130,000+, based on performance
  • Strong volume supports consistent earning opportunities
  • Paid training and ongoing development

Why Join Us

  • Family-owned dealership with hands-on leadership
  • High-volume Toyota service department
  • Brand-new facility and modern technology
  • Strong technician support and accurate diagnostics
  • Professional, respectful, team-oriented culture

How to Apply

Experienced Service Advisors looking for a modern, high-volume Toyota service department with real earning potential are encouraged to apply.

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