The posting
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
Sales Development Representative (SDR)
At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.
We're on a mission to bring the focus back to what truly matters, patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans and processing over 13 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
The Sales Development Representative (SDR) supports revenue growth through a combination of outbound business development and ownership of select transactional opportunities. This role is responsible for generating qualified pipeline by proactively engaging prospective customers, conducting sales qualification activities, and advancing opportunities into the sales process.
The SDR partners closely with Account Executives, Marketing, and cross-functional stakeholders to leverage account engagement data, Salesforce insights, AV360 intelligence, and LinkedIn Sales Navigator to prioritize target accounts and identify timely outreach opportunities. In addition to outbound prospecting, the SDR may manage assigned low-risk commercial opportunities, including low-dollar or no-dollar contracts, Statements of Work (SOWs), renewals, and similar transactional engagements.
The ideal candidate is customer-focused, commercially minded, highly organized, and motivated to build a successful career in sales. Success in this role requires strong communication skills, attention to detail, relationship-building capabilities, and the ability to manage multiple opportunities simultaneously.
Sponsorship, in any form, is not available for this position.
Why you want to work on this team:
- You will play a direct role in driving revenue growth and expanding Availity's market presence.
- You will partner closely with experienced Account Executives and sales leaders to develop critical sales skills and commercial acumen.
- You will gain exposure to healthcare technology, provider sales, and strategic account development.
- You will have opportunities for career growth within Sales, Business Development, Account Management, and other go-to-market functions.
- You will work with a collaborative, high-energy team that values innovation, accountability, and professional development.
To be qualified for this position, you have:
- 1-3 years of experience in sales development, business development, inside sales, or related customer-facing roles.
- Experience conducting outbound prospecting through phone, email, social selling, and other outreach channels.
- Strong verbal and written communication skills.
- Ability to prioritize multiple activities and opportunities in a fast-paced environment.
- Experience using CRM platforms such as Salesforce or similar tools.
- Strong organizational and follow-through skills.
- Bachelor's Degree preferred or equivalent combination of education and experience.
You will set yourself apart if you have:
- Experience selling within healthcare technology, healthcare services, or SaaS environments.
- Experience using LinkedIn Sales Navigator and sales engagement platforms.
- Strong analytical skills and the ability to leverage data to drive prospecting efforts.
- Experience identifying buying signals and qualifying opportunities.
- Demonstrated ability to build relationships and influence outcomes across internal and external stakeholders.
- Familiarity with contracts, Statements of Work, renewals, or transactional sales processes.
- A desire to build a long-term career in sales and business development.
You will be:
Driving outbound sales development efforts
- Executing outbound prospecting campaigns through phone, email, LinkedIn, and other approved channels.
- Generating meetings and qualified opportunities for Account Executives through targeted outreach.
- Conducting discovery conversations to understand customer needs and business challenges.
- Re-engaging dormant opportunities, historical leads, and existing customer contacts.
- Maintaining prospecting activity levels and pipeline development targets.
Using data-driven account intelligence
- Analyzing account engagement data, marketing activity, Salesforce insights, AV360 signals, and LinkedIn Sales Navigator intelligence.
- Prioritizing target accounts and contacts based on customer engagement and buying signals.
- Tailoring outreach strategies based on market intelligence and customer activity.
- Maintaining account intelligence and customer interaction insights to support ongoing pipeline generation.
Managing assigned opportunities and SOWs
- Independently managing assigned opportunities within established revenue and risk thresholds.
- Coordinating low-dollar or no-dollar contracts, Statements of Work, amendments, and related commercial requests.
- Gathering customer requirements and facilitating internal coordination to complete assigned opportunities.
- Escalating opportunities that exceed established complexity, risk, or financial thresholds.
- Tracking opportunities through completion and maintaining visibility into status, next steps, and outcomes.
Supporting sales intake and work routing
- Reviewing incoming requests and identifying activities that may be more appropriately supported by shared services, offshore teams, Sales Operations, or other internal functions.
- Providing recommendations to leadership regarding work allocation opportunities.
- Assisting with the efficient transition and handoff of reassigned work.
- Following established routing and operational processes.
Collaborating with Marketing and Sales teams
- Supporting coordinated campaign follow-up activities.
- Sharing insights regarding engagement trends, lead quality, conversion rates, and prospect feedback.
- Partnering with Marketing to understand campaign performance and market priorities.
- Participating in coordinated account-based outreach efforts.
Maintaining CRM and reporting excellence
- Maintaining accurate opportunity, activity, and pipeline information in Salesforce.
- Monitoring outreach effectiveness, meeting outcomes, and qualification trends.
- Providing updates to Sales leadership regarding pipeline activity and conversion performance.
- Ensuring compliance with established sales processes and documentation standards.
Availity culture and benefits:
Availity is a certified "Great Place to Work," "Best Workplaces for Technology Companies," "Best Workplaces for Women," and "Best Workplaces for Millennials!"
Culture is important to us and there are many ways for you to make your mark here!
We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "AvaiLadies," "Beyond Black," "HOLA," "Availity Pride," "VetAvaility," Young Professionals Group, and "She Can Code IT" are just some of the communities you can get involved in.
Availity is a culture of continuous learning. We have many resources and experts across our organization to support your growth and career development.
We offer:
- Competitive salary and incentive opportunities
- Generous HSA company contributions
- Medical, dental, and vision coverage beginning on day one
- 401(k) with company match
- Unlimited PTO for salaried associates plus nine paid holidays
- Wellness reimbursement of up to $250 annually
- Education reimbursement programs
- Paid parental leave for birth and adoptive parents
- Volunteer and community engagement opportunities
Next steps:
After you apply, you will receive text and email communications thanking you for applying and providing updates throughout the recruitment process.
Interview process:
- Recruiter Video Interview
- Hiring Manager Video Interview
- CRO Video Interview
Video Camera Usage:
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
Disclaimers:
Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.
Click the links below to view Federal Employment Notices.
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