The posting
NDIS Support Coordinator Position: NDIS Support Coordinator Authority: CEO of Avenues Australia Line Manager: Team Leader – Disability & Aged Care Direct Reports: None Employment Type: Full-time (37.5 hrs) and part-time (22.5 hrs) Contract: Fixed term 24-month contract (with possibility of ongoing and/or full-time employment) Location: Perth, Western Australia Remuneration: Level 2.1 to 3.4 (depending on experience and qualifications) Industry Award: SCHADS About the role The Service Coordinator role is aimed at enhancing the lives of individuals living with disabilities, mental health challenges and/or aging. The primary responsibility of this role is to develop, implement, and monitor individualised support plans for participants with complex needs, ensuring these plans align with the legislative frameworks, to effectively meet participant goals and safeguard them. In this role, you will support clients and their carers to effectively manage their support plans while facilitating access to community and mainstream services. You will adopt a proactive, outcomes-focused approach that empowers clients to build capacity, increase independence, develop new skills, access high-quality care, and maintain their safety and wellbeing. You will demonstrate the ability to: Build strong, trusting relationships with clients, families, carers, service providers, and other stakeholders while confidently managing sensitive or challenging conversations. Collaborate with participants, their families, carers, and service providers to develop, implement, monitor, and adapt individualised support plans, including crisis planning and risk management where required. Work effectively across the broader service system, particularly with mainstream services, to ensure coordinated, integrated supports that align with each participant’s goals and support plan. Key Responsibilities As a Service Coordinator, you will: Service Support clients and their carers to understand and maximise their funding, goals, and support plans. Develop, implement, monitor, and review individual support plans to achieve positive client outcomes. Coordinate services across multiple providers, ensuring supports are responsive, effective, and aligned with client needs. Work collaboratively with clients, carers, service providers, and mainstream services to deliver coordinated, person-centred support. Promote client choice, control, independence, and capacity building through coaching and ongoing support. Manage complex client needs, balancing dignity of risk with duty of care while proactively identifying and mitigating risks. Prepare clients for plan reviews, including reviewing progress, identifying outcomes, and recommending future supports. Coordinate assessments, funding allocations, and service arrangements to ensure supports are delivered efficiently and in line with funding requirements. Respond to and manage crises or breakdowns in support, ensuring timely and appropriate interventions. Maintain accurate records and deliver services in accordance with organisational policies, funding requirements, and relevant legislation Operational Effectively manage a complex caseload while prioritising tasks and meeting service delivery requirements. Complete administrative duties efficiently, ensuring accurate and timely documentation. Maintain high-quality client records that support effective service delivery and compliance requirements. Monitor, evaluate, and report on client outcomes through clear and accurate reports that reflect individual needs and progress. Contribute to the development, implementation, review, and evaluation of client support programs in collaboration with clients and service providers. Conduct risk assessments, review client goals and records, and monitor progress to support positive outcomes. Promote Avenues Australia’s Service Coordination services and build strong relationships with clients, providers, and key stakeholders. Underpinning Knowledge Knowledge and understanding of mental health, disability, and ageing-related conditions, including their impact on individuals and support needs. A strong understanding of person-centred practice, including choice and control, dignity of risk, and duty of care principles. Knowledge of mainstream, community, and specialist service providers and how they support client outcomes. The ability and willingness to develop a detailed understanding of funding frameworks, requirements, and guidelines. An understanding of the complexities involved in positive behaviour support and managing behaviours of concern. Finance and Performance Ensuring that care plans are tracked and reviewed three months prior to the end of the Plan. Continually monitor and achieve billable time targets associated with service coordination and service delivery. Other Duties Conduct other duties as directed. Qualifications Certificate IV and above in any qualification related to Community Services, Mental Health, Occupational Therapy, Social Work or any allied health tertiary qualification or other equivalent postgraduate qualification. Minimum of 2 years’ experience in support coordination related work. Current Driver’s License and ability to undertake travel within the Perth Metro as required. Current First Aid and CPR credentials. Upon acceptance into the role, the candidate will be required to obtain the following Current Working with Children Check NDIS Worker’s Screening and/or National Police Clearance. Benefits Flexible hybrid working arrangements policy. Ability to take paid leave in advance. 17.5% leave loading. Salary Packaging. Free, independent and confidential access for you and your family to our Employee Assistance Program. Applications close on 18 August 2026. Avenues Australia may close this recruitment round early should a suitable candidate be identified prior to the closing date. If you have further questions regarding the role, please contact ••••@avenuesaustralia.com or 13•• ••• 594.
