Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 hours ago

Customer Experience & Contact Center Excellence Manager

AVIS Greece

Where
Athens, Attica, Greece
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Experience & Contact Center Excellence ManagerAVIS Greece · Athens, Attica, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AVIS Greece's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 4 hours ago

The posting

Join Avis: Where Your Career Finds Purpose and We Redefine Mobility

At Avis, we're transforming the way people move and leading the change in the global mobility industry. We're on a mission to innovate and create integrated products and services that open up entirely new travel opportunities with unprecedented convenience and flexibility.

Why Avis is the Place to Be:

🤝 A Great Place to Work: Avis is more than a company; it's a community that values its people. We take immense pride in providing a collaborative working environment, committed to nurturing innovation, and placing the customer at the core of everything we do.

🚀 Your Career, Your Purpose: Join us, and you'll discover that Avis is where your career truly finds its purpose. We're not just offering jobs; we're inviting the best talent to become part of our vision for a better, more connected world.

🗝️ Unlock Your Potential with Avis Greece- Customer Experience & Contact Center Excellence Manager 🗝️

Lead end-to-end customer experience across all service touchpoints, overseeing contact center operations, customer journey excellence, service experience standards, digital CX initiatives, and strategic partners to enhance customer satisfaction, loyalty, efficiency, and business performance

Requirements

🎯 Your Mission:

Contact Center Operations & Performance

  • Own contact center performance, KPIs and SLAs.
  • Lead in-house and outsourced teams, including performance management.
  • Define service standards, operating models and governance.
  • Ensure a seamless omnichannel customer experience.
  • Drive productivity, process improvements, workforce planning, forecasting and cost optimization.

Customer Experience & Excellence

  • Own end-to-end customer experience strategy in all physical points (garages, deliveries, etc)
  • Standardize customer experience across locations.
  • Identify and eliminate customer pain points through journey optimization.
  • Monitor customer feedback and translate insights into improvement initiatives.

Innovation, AI & New Capabilities

  • Develop future-ready customer service capabilities.
  • Evaluate and implement AI-driven solutions to improve customer interactions and efficiency.

Data, Insights & Reporting

  • Own CX, NPS and operational reporting frameworks.
  • Analyze customer, operational and financial data to identify improvement opportunities.
  • Drive action plans based on customer insights and business performance.

🌟 What Spells Success: Your Qualifications

  • Strategic thinker with strong analytical and problem-solving skills.
  • Proven people leadership, coaching and workforce planning capabilities.
  • Vendors management and contracts negotiation experience
  • Budget management and business case development.
  • Process improvement and change management mindset.
  • Expertise in KPI, SLA, NPS and customer insight analysis and management.
  • Strong data storytelling and root-cause analysis skills.
  • Lean/Six Sigma methodology knowledge.
  • Proficiency in CRM, Contact Center and CX platforms.
  • Familiarity with AI, automation and digital customer experience technologies.

Benefits

💼 Explore the Avis Perks:

  • Competitive salary package and bonus scheme
  • Hybrid work model
  • Health and life insurance
  • Pension Plan program
  • A buddy will support you with your onboarding.
  • Opportunity to work in a fast-growing industry with talented people

Elevate your career! Apply now to join Avis Greece as our Customer Experience & Contact Center Excellence Manager

#AvisGreece

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against AVIS Greece's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on AVIS Greece's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    AVIS Greece's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.