Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 days agoWe saw it 68 min after it went up

Service Desk 1st e 2nd Line

Axians | Digital Solutions - Tech Talent65 open roles

Where
Parque Oriente - Bobadela, Portugal
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Desk 1st e 2nd LineAxians | Digital Solutions - Tech Talent · Parque Oriente - Bobadela, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Axians | Digital Solutions - Tech Talent's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Axians | Digital Solutions - Tech Talent postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.5%3 days
  3. 8.0%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 7 days ago

Axians | Digital Solutions - Tech Talent median: 3 days open

The posting

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

What We Are Looking For

We are looking for an IT Technician to join our team in Portugal. In this role, you will provide high-quality technical support to end users, ensuring efficient resolution of incidents and service requests. You will act as a key point of contact, delivering excellent customer service while maintaining service continuity across IT environments.

What You Will Do on a Daily Basis

  • Handle incoming end-user requests and incidents, including investigation, troubleshooting, analysis, resolution, and escalation when required;
  • Interact with end users via phone, email, and chat;
  • Take ownership of incidents and communicate updates throughout their lifecycle;
  • Manage both in-policy and out-of-policy service requests;
  • Execute IMACD (Install, Move, Add, Change, and Dispose) activities;
  • Raise authorization requests for service fulfillment when necessary;
  • Maintain accurate records of incidents, requests, and resolutions in ticketing systems;
  • Ensure compliance with service level agreements (SLAs);
  • Collaborate with internal support teams and stakeholders to resolve complex technical issues;
  • Contribute to knowledge sharing and continuous service improvement initiatives.

Your Key Skills

  • Strong problem-solving and analytical abilities;
  • Customer-focused mindset with excellent communication skills;
  • Ability to work effectively under pressure and manage multiple priorities;
  • Strong attention to detail and commitment to quality;
  • Flexible, adaptable, and resilient in a fast-paced environment;
  • Team player with a collaborative approach;
  • Excellent interpersonal and presentation skills;
  • Fluent communication skills in English and French (written and spoken).

Your Main Qualifications

  • Experience in IT Support, Technical Support, Service Desk, or End-User Support environments;
  • Hands-on experience troubleshooting PCs, laptops, tablets, VPNs, and related technologies;
  • Knowledge of Microsoft Operating Systems, particularly Windows 11;
  • Experience supporting software installations and hardware repairs;
  • Understanding of Virtual Machines (VMs) and virtualization concepts;
  • Basic knowledge of networking concepts and protocols;
  • Knowledge of mobile devices and mobile telephony services;
  • Familiarity with ticketing tools and CMDB solutions;
  • Ability to follow IT support processes and procedures effectively.

Why Join Us

  • Opportunity to shape the future of a company undergoing deep transformation.
  • High visibility and direct influence on executive decision-making.
  • Work with modern AI technologies and a team committed to innovation.
  • Competitive compensation and growth opportunities.

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

Apply Now!

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Axians | Digital Solutions - Tech Talent's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Axians | Digital Solutions - Tech Talent's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Axians | Digital Solutions - Tech Talent's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.