Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

PBX Operator

B. F. Saul Company Hospitality Group93 open roles

Pay
$24 – $25 an hour
Where
Tysons, Virginia
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPBX OperatorB. F. Saul Company Hospitality Group · Tysons, Virginia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on B. F. Saul Company Hospitality Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. B. F. Saul Company Hospitality Group postings stay open a median of 48 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 4 days ago

B. F. Saul Company Hospitality Group median: 48 days open

The posting

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

The PBX Operator is the voice of the hotel and a critical ambassador of the guest experience. This role delivers refined, anticipatory service through all guest communications, ensuring every interaction reflects Forbes-level standards of professionalism, warmth, and personalization.

The PBX Operator serves as the central communication hub of the hotel, seamlessly connecting guests to services while proactively identifying opportunities to enhance satisfaction, as measured through Medallia and guest feedback platforms.

Responsibilities

  • Answer all incoming calls promptly using refined, polished, and personalized language aligned with Forbes standards.
  • Anticipate guest needs by listening actively and offering thoughtful, tailored solutions beyond the stated request.
  • Address guests by name whenever possible, creating a personalized and memorable interaction.
  • Handle all guest inquiries, requests, and concerns with urgency, empathy, and professionalism.
  • Operate as the central communication hub, routing calls accurately and efficiently.
  • Manage wake-up calls with precision, ensuring timely execution without error.
  • Maintain clear, detailed, and accurate records of messages and guest requests.
  • Coordinate seamlessly with Front Office, Housekeeping, Engineering, and Food & Beverage to fulfill guest needs.
  • Communicate VIP arrivals, special requests, and service recovery opportunities proactively.
  • Support Front Office operations during peak demand while maintaining service excellence.
  • Serve as an extension of the Food & Beverage experience by managing and facilitating reservations for Wren and The Naisho Room with accuracy and attention to detail.
  • Demonstrate thorough knowledge of each outlet, including concept, ambiance, menu highlights, dress expectations, hours of operation, and unique guest experiences.
  • Assist guests in selecting dining times that align with their preferences while optimizing restaurant flow and availability.
  • Utilize reservation systems and internal tools to accurately input, modify, and confirm dining reservations.
  • Capture and communicate all relevant guest details including special occasions, dietary restrictions, VIP status, and seating preferences.
  • Coordinate closely with restaurant leadership to communicate VIP reservations, special requests, and service recovery opportunities.
  • Provide anticipatory service by proactively suggesting dining experiences when appropriate (upselling with authenticity and confidence).
  • Ensure all reservations are confirmed clearly with guests, including date, time, location, and any special instructions.
  • Actively contribute to improving guest satisfaction scores by delivering consistent, high-quality interactions.
  • Identify service gaps in real time and take ownership to resolve or escalate appropriately.
  • Support a culture of continuous improvement by incorporating guest feedback into daily service delivery.
  • Serve as a calm, confident communication point during emergencies, following all safety protocols.
  • Escalate urgent situations immediately and ensure accurate communication across departments.
  • Maintain complete confidentiality of guest and hotel information at all times.
  • Demonstrate professionalism and composure in a high-volume, fast-paced environment.
  • Stay informed of hotel services, local attractions, and operational updates to provide accurate information.

Qualifications

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against B. F. Saul Company Hospitality Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on B. F. Saul Company Hospitality Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    B. F. Saul Company Hospitality Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.