The posting
Position Overview B&H is seeking a highly analytical and experienced Senior Fraud Prevention Analyst to join our Finance team. This role is responsible for protecting the company and its customers from fraudulent transactions while ensuring a seamless purchasing experience for legitimate customers.
The Senior Fraud Prevention Analyst serves as a subject matter expert within the Fraud Prevention department, independently assessing complex and high-risk transactions, identifying fraud patterns and emerging threats, and making critical decisions regarding order approval, verification, or cancellation. This individual plays a key role in balancing fraud mitigation efforts with customer satisfaction by minimizing friction for legitimate customers while proactively preventing financial loss.
In addition to daily fraud review responsibilities, the Senior Fraud Prevention Analyst is expected to contribute to process improvements, identify new fraud detection methods, support departmental initiatives, and provide operational guidance through their expertise and experience.
Key Responsibilities:
Review and analyze complex, high-risk, and challenged transactions to determine appropriate actions, including order approval, verification, escalation, or cancellation. Investigate suspected fraudulent activity involving credit card transactions, account misuse, identity theft, chargebacks, and unauthorized purchases. Utilize fraud detection tools, transaction data, order history, behavioral indicators, and risk assessment techniques to evaluate transaction legitimacy. Identify patterns, trends, and emerging fraud schemes and communicate findings to management. Execute established fraud prevention procedures while applying critical thinking and independent judgment to unique or ambiguous situations. Release legitimate customer orders efficiently while minimizing unnecessary customer interaction or delays. Communicate professionally with customers when additional order verification is required. Maintain effective working relationships with internal departments, payment processors, financial institutions, shipping carriers, and other external partners when investigating suspicious activity. Monitor open verification cases and ensure appropriate customer follow-up is completed according to departmental standards. Manage email correspondence and case queues to ensure inquiries and verification requests are addressed promptly. Assist in reducing fraud-related losses while supporting company revenue goals through accurate decision-making. Recommend enhancements to fraud detection processes, workflows, and operational procedures. Develop and share innovative ideas that improve departmental efficiency, fraud identification capabilities, and customer experience. Support management with special projects, reporting initiatives, testing efforts, process documentation, and other departmental priorities. Serve as a resource for less experienced team members by sharing knowledge and best practices when appropriate.
Required Qualifications:
3 years of experience in fraud prevention, fraud analysis, risk management, payment verification, chargeback prevention, financial services, e-commerce operations, or a related field. Strong understanding of credit card fraud, account takeover risks, identity verification methods, and common fraud indicators. Ability to independently evaluate complex situations and make sound decisions with limited supervision. Excellent problem-solving, analytical, and investigative skills. Strong attention to detail with the ability to identify patterns and anomalies within large volumes of information. Excellent written and verbal communication skills. Strong organizational and time management skills with the ability to prioritize multiple responsibilities. Customer-focused mindset with the ability to balance risk mitigation and customer experience. Proficiency with computer systems, case management tools, and standard business applications. Ability to work effectively both independently and collaboratively in a team environment.
Preferred Qualifications:
Previous experience in e-commerce fraud prevention, payment risk management, financial operations, banking, retail risk management, or loss prevention. Experience reviewing card-not-present (CNP) transactions and online payment activity. Familiarity with fraud detection platforms, payment gateways, transaction monitoring systems, or case management tools. Customer service, call center, or customer-facing support experience. Experience identifying operational efficiencies and contributing to process improvement initiatives. Associate’s or Bachelor's degree in Business, Finance, Criminal Justice, Information Systems, or a related field is a plus.
Ideal Candidate: The ideal candidate is naturally inquisitive, analytical, and comfortable making independent decisions in fast-paced environments. They can quickly assess risk, identify suspicious behavior, and distinguish fraudulent activity from legitimate customer purchases. They are proactive in investigating unusual transactions, continuously seek ways to improve fraud detection processes, and take ownership of their workload without requiring close supervision.
Successful candidates combine strong investigative instincts with excellent customer service judgment. They understand the importance of protecting the business while maintaining a positive customer experience and recognize that effective fraud prevention requires both attention to detail and sound decision-making.
This individual is viewed as a trusted resource within the department and consistently contributes ideas that strengthen operational effectiveness, reduce fraud exposure, and support the business's continued growth.
