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Open nowPosted 16 hours ago

Used Department Customer Care Associate

B&H Photo Recruiting Department65 open roles

Where
420 9th Ave, New York, NY 10001, USA
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Your applicationOpen nowUsed Department Customer Care AssociateB&H Photo Recruiting Department · 420 9th Ave, New York, NY 10001, USA

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on B&H Photo Recruiting Department's own form.

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9.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.0%7 days
  4. 15.5%14 days
  5. 34.0%30 days
This job: posted 16 hours ago

The posting

This role is responsible for providing essential post-order and trade-in support to customers and internal teams within the Used Department.   Responsibilities

Customer Inquiry Resolution: Address customer inquiries related to order status, modifications, returns, and exchanges, primarily via chat and email. Trade-In Support: Assist customers with Used Trade-In inquiries, including quote status and resolution of payment-related issues, across phone, email, and chat. Internal Support: Process internal requests such as order cancellations/modifications, conduct product research, facilitate parts fulfillment, and ensure timely customer follow-up. In-Store Return Processing: Authorize and process in-store returns.

  Qualifications

Experience: A minimum of two (2) years of experience in a customer service environment. Communication Skills: Demonstrated proficiency in written and verbal communication, with an emphasis on clarity, professionalism, and interpersonal effectiveness. Problem-Solving: Ability to effectively listen, analyze, and resolve customer issues. Team Collaboration: A collaborative approach, with the ability to work effectively within a team and interact professionally with customers in various channels.

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